All Episodes
The Technology Bradcast — 70 episodes
Use AI to Write (or Re-Write) Your MSA. Then Call Me When It Blows Up.
Define Done Before Your Customer Does
Avoiding Contract Landmines in Project Work
They Sold the Business. You Didn't Get Paid.
Avoiding Responsibility & Liability for Shadow IT
Stay in Your Lane and Don't Be Nice
Updating Your MSA So You Can Enforce It
Off-Boarding: You're Doing It Wrong (and It's Gonna Cost You)!
Solving the Confidentiality Paradigm: Marketing to Medical and Legal Verticals
MSPs Pushing Back: Negotiating "Take It or Leave It" Terms
Fixing the Way Cybersecurity is Sold
Cork Warranty: A Solution to a Broken Insurance Industry?
When Bad Things Happen to Good Contracts
Law Firm Sues Its MSP: A Sign of Things to Come?
Inside the Deal: Sonicwall's Acquisition of Solutions Granted
The Seven Deadly Words
Three Mistakes You Cannot Repeat in 2024
A CISO Is Charged With Fraud. Should You Be Worried?
The Evil Magic Lawyers Use To Defeat Payout Clauses (And How to Stop It)!
MSPs: Overcome the ”Attorney Requirement” in Small Claims Court
Guide Your Customers and Avoid (Expensive) Friction
Unilateral Changes to Your MSA Are Unenforceable
MSPs Say Goodbye to Non-Competes in NY
Not Using an MSA? Don’t Forget Where You Are.
Distributed Workforce? Share the Responsibilities!
Raise Your Fees By Any Amount--And Your Customers Won’t Protest!
Scope Denial: It’s Real (and Much Worse Than Scope Creep)
HaaS: Don’t Be Morgan Stanley
Security Awareness Training: It’s a ”Must Have”
Quotes: How Long? How Detailed? How Terrifying!
You Can’t Solicit My Employees...Or Can You?
Avoid the Pitfalls of Transition Services
The 3 Truisms of Compliance as a Service
Lost In Translation: How Good Agreements Can Go Bad
Avoiding the Biggest Legal Threat to MSPs
The Immutable Laws of Working in Co-Managed Environments
Buying Out Your Partner: The Art of the Buy/Sell Agreement
The Art of the Declination Letter
Cybersecurity: The 3 Questions That Keep You Up at Night
Your Customer's Directors are Fighting: What Should You Do?
When "Joe" Disappears: Apparent Authority and Your Agreements
Post-Incident Meetings: What You Need to Know
Quote vs Proposal vs SOW: A Primer
Declination Letters:Necessary Protection
Believing in Your Value
Off-Boarding: Breaking Up (Shouldn't Be) Hard to Do
The Three Provisions MSPs Should Never Negotiate
When Bardissi Speaks, You Need to Listen
Advice Every MSP Must Hear: The Saulsbury Interview
You Didn't Activate 2FA: Now What?
Killing Scope Creep: A Primer.
Puffery Kills (Your Contract)!
It's a Small Project--Do You Really Need that Agreement?
MSPs: Stop Offering Money Back Guarantees
MSPs Need to Pay Attention to the RING Doorbell Lawsuit
MSPs: Are You Liable for Malware in Your Customer's Email?
MSPs: Don't Panic over the CCPA. Listen Up....
"Minor" Agreements Suck. Here's Why...
BYOD = Liability and Uncertainty. (Unless You Do This...)
Secret Strategies to Avoid Premature Termination
Customer Not Signing Your Master Service Agreement? Do this...
Don't Put a Non-Disparagement Clause in Your Agreement!
The SHIELD Act - It's A Swing and a Miss !!
The Holy Trinity of Security as a Service: Part 3: Firewalls
The Holy Trinity of Security as a Service: Part 2–SIEM Solutions
The Holy Trinity of Security as a Service: Part 1--Penetration Testing
Resellers Must Look Left Before Offering Services on the Right
Your SOW Needs to Tell a Story...or Else it Sucks.
Every MSP Needs an Incident Response Plan--Where's Yours?
Transition Services--Think About the End at the Beginning