All Episodes
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom — 486 episodes
Scaling AI Across Support and Sales: Fin Now Sells Itself
Getting deep with The 2026 Customer Service Transformation Report
Fin Conversations Ep5: End of Year Review 2025
Introducing Fin Meetups: Conversations with AI Leaders
Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX
Building trust in AI, one conversation at a time
Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle
Live from Pioneer: AI is a long overdue promotion for customer service
Live from Pioneer: AI is handling complexity we never thought it could
Fin Conversations Ep4: Fin Procedures in practice
Inside Pioneer 2025: Exploring what's next for customer experience
Smooth scaling: How Intercom manages 500+ product launches a year
Lessons from Vanta: Scaling support through trust, education, and AI innovation
Fin Conversations Ep3: The blueprint for scaling AI in customer service
Exploring 'The Wheel': Clay’s rotational program creating future leaders through customer service
Fin Conversations Ep2: Inside The AI Agent Blueprint
Reinventing QA and Training for the AI Era
Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates
How a “Bot Wrangler” uses AI to scale support without compromise
Measuring every conversation: How CX Score is changing the game
From siloed to seamless: What it really takes to unify the customer journey
The Future of Customer Experience Starts with Smarter Listening
The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)
Built For You Spring '25: Fin Can Now See, Speak, and Take Action
An AI-first approach: How RB2B created a lean, scalable support system
Navigating a new era of AI-first customer service
Why Anthropic chose Fin to transform their customer support
AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
Scaling Customer Support with AI: Nuuly’s Winning Formula
A Day in the Life of a Support Operations Analyst
The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce
The Four Pillars of CX: A deep dive into what makes for great customer experiences
Building the perfect fit: AI integration lessons from ScreenCloud
Putting people first: Nick Clark on how to design AI support for the customer
Lessons from Amazon: How to practice "Big Bet Leadership"
Off Script: Imagining the next era of customer service
Pioneer: Highlights from Intercom's first ever AI customer service summit
Fin 2: The Next Generation of AI-First Customer Service
How strong company culture leads to high customer satisfaction
The Nordstrom Way: Embracing change in customer service
A day in the life of a conversation designer
Built For You: Fin AI Agent is now available over email
Leadership's Role in Creating a Customer-Centric Culture
A day in the life of a support knowledge manager
Defining and evaluating a remarkable customer experience
Off Script: Better, faster, cheaper
Dovetail's Serena Chan on why customer research is a crucial part of your support strategy
Strategies for getting executive buy-in to adopt AI-first CS
How to lead your customer service team into the AI future
Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders
Building the future of AI-first customer service
Off Script: Reinventing customer service with AI
Unlocking customer service's strategic potential with AI
Shep Hyken on getting ahead of the competition with exceptional CX
Evolving your support org to thrive in the AI era
Mapping out the first 90 days with AI-first Customer Service
Off Script: Into the future with AI-first Customer Service
Exploring customer service career paths in the age of AI
Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
Moment of truth – Fin AI Copilot in practice
How Fin AI Copilot changes the game for support teams
Introducing Off Script: Des Traynor on the AI revolution
Stacy Sherman on how to design customer experiences that drive loyalty
Fueling the AI machine with the knowledge it needs
How AI is transforming customer service tech stacks
Amplitude’s Jenna Elliott on navigating the future of customer success
Understanding the changing economics of customer service in the age of AI
Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
Exploring Intercom's Customer Service Trends Report for 2024
Rewind: Jeff Vincent on solving customer problems
Intercom on Product: Riding the AI wave in 2024
CX leader Camille E. Acey on the evolving dynamics in customer service
Synthesia CEO Victor Riparbelli on how generative AI is transforming video
Inside Intercom 2023 in Review
Rewind: CX author Dan Gingiss on turning customers into your own salesforce
Make every call count: The evolution of phone support
Angel investor Christoph Janz on finding the right opportunities in AI
Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
How AI is creating support roles, not taking them
The story behind the chirp: Intercom’s notification sound
Rewind: Intercom on Product – The intersection of company and product strategy
ETraining the next generation of support leaders with Peak Support’s Hannah Steiman
Rewind: IBM’s Arin Bhowmick on designing ethical AI
Rewind: Nick Mehta on delivering value at scale
HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy
Leonard Berry and the eternal pursuit of service excellence
Intercom on Product: Product strategy in the age of AI
EShopify UX Director Elizabeth McGuane on why design should start with words
The emergence of superintelligent AI
Learn how AI can unlock productivity, according to AI founder Andrew Louder
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
Rewind: Square's Rohini Pandhi on spotting and solving customer problems
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
AI educator Kavita Ganesan on uncovering AI opportunities in your business
Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Becoming Fin: The story behind the name of our AI chatbot
Adapting to the AI revolution in CS: Discussing our 2023 AI report
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
From science fiction to reality: Exploring the potential of LLMs
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Intercom on Product: The AI revolution and the future of customer service
Building AI that works: How to navigate the AI frontier as a product leader
Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers
How to take your Customer Service from unforgivable to unforgettable, with Micah Solomon
How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
The great differentiator: How fintech companies are prioritizing great customer service
Customer support just got smarter: A closer look into our new ChatGPT-powered bot
CX expert Jon Picoult on shaping memories, not just experiences
Conversation starter: A chat about our groundbreaking new AI chatbot
The GPT effect: A new era of customer service
Intercom on Product: Our manifesto for next-generation customer service
EHi, Robot: Intercom interviews ChatGPT
Retail expert Joel Bines on the rise of the “me-centric” economy
AI in the designer's toolbox: Shaping the future with ChatGPT
ChatGPT is here to stay. Where will it take us?
Our grand experiment with ChatGPT and generative AI
Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
The future of learning: meet the edtech companies leading the way
MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth
CX expert Bill Price on creating frictionless customer experiences
2022 in review: Highlights from this year's best conversations
Venture capitalist Harry Stebbings on getting into venture
EHow ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution
Intercom’s Product Principles: building solutions that fit the bill
ProfitWell founder Patrick Campbell on life after acquisition
Chili Piper’s Co-Founder Alina Vandenberghe on bootstrapping your way to success
Solving the Innovator's Dilemma: How successful companies are embracing innovation units
Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support
Collect's Founder Alex Delivet on automating data collection
Rewind: Strategyn’s Tony Ulwick on Jobs-to-be-Done
New at Intercom: Unlocking in-product messaging
Management coach Lara Hogan on perfecting the leadership craft
Engineering principles: Shaping the solution and building in small steps
How to deploy empathy to get the most out of customer interviews, according to Geocodio's Michele Hansen
Emojis mean business: The characters transforming business messaging
Intercom on Product: The new dawn of Machine Learning
ERewind: Jean Hsu on people-centric management
Kinzen’s CEO Mark Little on the fight against disinformation
Algolia’s Sarah Dayan on what sets a staff plus engineer apart
UserTesting’s Janelle Estes on using human insight to create memorable experiences
Let's talk principles: From technical conservatism to connected, modular systems
Sanj Bhayro on creating the right foundation to help businesses scale
Three million downloads and counting: Inside Intercom reaches a podcasting milestone
Stripe’s James Dyett on a customer-first approach to sales
Stark’s CEO Cat Noone on designing accessible products
EForm specialist Caroline Jarrett on designing surveys that work
G2's CMO Amanda Malko on the latest trends in software buying
Pride 2022: Being out and bringing people in
Intercom’s product principles: Back to the basics
Customer Experience author Elizabeth Dixon on the CX that makes an impact
Intercom on Product: Facing the tech slowdown
2022 CS Benchmark: How support quality impacts businesses
Rewind: Slack’s Ali Rayl on supporting millions of daily active users
Let's talk principles: Exploring how we build product at Intercom
HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel
Dialling it up: The evolution of phone support
Rewind: Shopify’s Hana Abaza on sales and marketing
Oracle’s Catherine Blackmore on the evolution of customer success
Questioning tech: The past, present, and future of survey tools
New at Intercom: Hear all about the next generation of customer engagement
Product evangelist John Cutler on becoming a catalyst for change
Celebrating International Women's Day 2022: Women who broke the bias
Growth marketing expert Ramli John on why you’re getting user onboarding wrong
Wellbeing coach Marilyn Suttle on curbing burnout and attrition
Velocity's Doug Kessler on bringing the mojo back to content marketing
E2022 customer support trends: How support leaders are adapting
CX expert Jay Baer on creating experiences that get your customers talking
How do we feel about being called ‘women in tech’?
Intercom on Product: Speeding back up when momentum drops
EBenn Stancil, founder of Mode, on how data science can help us make better decisions
Drata’s CEO Adam Markowitz on creating a culture of cyber security
2021 in conversation: Learnings from the podcast
Andrew Chen on how tech’s giants drive growth with network effects
The story behind the chirp: Intercom’s notification sound
Intercom presents Engineer Chats
CX author Dan Gingiss on turning customers into your own salesforce
Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging
UserOnboard’s Samuel Hulick on designing paths, not products
Meet the team: Intercom’s Brand Studio on evolving our brand
Leandra Fishman on driving revenue through stronger customer relationships
Jeff Toister on a guaranteed customer experience
Intercom's Jane Honey on perfecting career paths for product management
Intercom tour: Meet the Sydney office
Little Otter’s Rebecca Egger on making mental health care accessible to all
EShep Hyken on getting customers to come back again and again
Kevin Maney on designing your own category
Webflow’s Maggie Hott on building a scalable sales team from the ground up
Meet the team: Intercom's PMMs discuss our approach to product marketing
Celebrating 10 years of Intercom
EDialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue
Rewind: Val Geisler on how to supercharge your email onboarding
BrowserStack’s Mark Rudden on hypergrowth in a global pandemic
Rewind: How Yelp drove down churn by building up customer success
IBM's Arin Bhowmick on designing ethical AI
Rewind: Matt Rogers on scaling your SaaS business
Rewind: Coda’s Shishir Mehrotra on rethinking docs from scratch
Celebrating Pride: Being out while the world is in
How Intercom is preparing for a return to the office
Rewind: Guru's Rick Nucci on using automation to scale your customer experience
Intercom on Product: Accelerating your strategy after COVID-19
Rewind: Lean UX author Jeff Gothelf on why design must have a seat at the table
Conversations with friends: 6 highlights from behind the mic
Gong’s Linda Lin on customer success strategies for moving upmarket
Rewind: Close.com’s Steli Efti on balancing competition and collaboration in sales
360Learning’s Joei Chan on embracing innovation as a content marketer
Calm’s Will Larson on how to build a technical leadership career
MadKudu’s Francis Brero on how AI can boost conversational support
ECliniko founder Joel Friedlaender on bringing digital transformation to healthcare
Wikimedia Foundation COO Janeen Uzzell on future-proofing history
CX pioneer Jeanne Bliss on building customer-centric businesses
Built for you E03: Behind conversation topics and custom reports
Later’s Farhan Virji on adapting B2C support strategies for B2B teams
Black Women’s Business Collective founder Zanade Mann on advocating for your peers
CX expert Annette Franz on putting the 'customer' in 'customer experience'
Inter-Women Presents: Karen and Leandra on leadership
Intercom on Product 13: Defining sustainable innovation
Norman Crowley on uncovering the business opportunities in tackling climate change
Code for America’s Amanda Renteria on defining the citizen experience
Conversations on Support
Productboard founder and CEO Hubert Palan on mastering product strategy
Holiday Rewind: Tech philosopher Alex Wolf on designing harmonious technology
Holiday Rewind: Understanding the Conversational Support Funnel
Holiday Rewind: Inside Intercom on Allyship
Intercom’s 2020 people pivot
Solving the customer success equation: Nick Mehta on delivering value at scale
Built for You E02: Making of Series
S.H.O.P. Part 4: Present
S.H.O.P. Part 3: Online
S.H.O.P. Part 2: Habits
S.H.O.P. Part 1: Store
Reflecting on the Intercom journey - Karen Peacock and Des Traynor in conversation
Nate Brown on why proactive CX is the next competitive battleground
Bob Moesta on unleashing your sales superpower
EBought-in and paid for: how Atlassian bridge the gap from freemium to enterprise sales
Intercom on Product: One for the roadmap
Scale with Shane Murphy-Reuter and Brian Halligan at INBOUND
Blind co-founder Kyum Kim on the hidden power of anonymity
The appliance of science: Mark Roberge’s formula for scaling
Built for You: How customer feedback informs what we ship
Subscribing to the future with Zuora's Carl Gold
Intercom on Product: Meet your marketer
Tech philosopher Alex Wolf on designing harmonious technology
From Adobe to Walmart: How Sprinklr won over the world’s most valuable brands
Stack Overflow CEO Prashanth Chandrasekar on writing the script of the future
Scale: Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity
Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools
Scale: Checking in on Shopify Plus' 11,000 checkouts per minute
G2's Kevin Indig on searching for meaning and the meaning of search
Scale: How Zapier supports 3 million users by investing in customer outcomes
We run on inclusion: Sharing stories and lived experiences
Speaking out: Inside Intercom on allyship
Understanding the Conversational Support Funnel framework
Kathryn Finney on intersectionality and using your privilege for good
Inside Intercom X Black Tech Unplugged
8′46″
Jonathan Anguelov on Aircall’s $65 million Series C success and the future of the phone call
Ryan Steinberg on fostering empathetic automation
H.O.M.E: Entertainment - when all the world's a stage
Intercom on Product: Understanding your customer is key to good product judgment
EH.O.M.E: Market - when this little piggy stayed home
H.O.M.E: Off the clock - love, laughter, and life through a lens
H.O.M.E: Health and wellness in the great indoors
Revisiting Wootric’s Deepa Subramanian thoughts on measuring the voice of the customer
Navigating the surge: A customer support roundtable
The SaaS response - how our peers are responding to COVID-19
Working together while apart - a remote roundtable
Bailey Richardson on fostering community creatively in a crisis
Shep Hyken on fostering the cult of the customer
The remote rundown: Tips from the experts
Jasmine Friedl on design, diversity and choosing a different path
About a bot: The making of Resolution Bot
Author and product leader Buster Benson on the art of productive disagreement
Intercom on Product: Why making every day count is key to progress
EScale: Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation
Scale: From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100
Scale: ChartMogul’s Nick Franklin on navigating hypergrowth
Miro CEO Andrey Khusid on the art of distributed teamwork
Design expert Jared Spool on teaching UX to the next generation
Intercom on Product: The dawn of a new decade
EPause/Rewind: 2019 on the Inside Intercom podcast
Scale: How Vidyard uncovered a multimillion-dollar growth lever - by moving downmarket (S02:E05)
Scale: Ok, Google: Scale my SaaS business
Scale: How to achieve 2,500% revenue growth: 5 lessons from Paddle’s Ed Fry (S02E03)
Intercom on Product: The intersection of company and product strategy
EScale: How Sprout Social increased retention with customer-centric marketing (S02:E02)
Scale: How Yelp drove down churn by building a customer success org (S02:E01)
ESpendesk's Nicolas Marchais on evolving with your market
The Sales Summit: In summation
Woven CEO Tim Campos on how to spend your most important asset. (Spoiler: It’s time)
The Sales Summit: Challenges of growth
People & Company’s Bailey Richardson on how to find your people
The Sales Summit: Scaling sales with automation
Intercom on Product: Rethinking outcomes over output
The Sales Summit: The need for speed
Louis Rosenfeld on how UX design can close the gaps between people
Fix My Churn’s Val Geisler on how to supercharge your email onboarding
Beyond the hype: Practical advice on building a platform
Close.com's Steli Efti on balancing competition and collaboration in sales
Human-Centered Design Network's Gerry Scullion on inclusive architecture
Intercom on Product 5: Rise of the “keyboard-first” generation
Everything we’ve learned about scaling sales
Intercom’s Jonathon Colman on why content designers should do less
Lean UX author Jeff Gothelf on why design must have a seat at the table
Slack’s Lane Collins on radical convenience in the customer experience
Brex's Michael Tannenbaum on fintech growth strategies
Intercom on Product: The principles behind how we build
New Relic's Mark Weitzel on creating open developer communities
HubSpot’s Michael Redbord on staying in touch with your customers as you scale
Josh Seiden on why your product team should focus on outcome vs. output
Intercom on Product: The most valuable meetings for building product
Slack’s Ceci Stallsmith on marketing your product platform
Box’s Jeetu Patel on becoming a platform company
Building apps to expand your product’s reach, with MadKudu's Liam Boogar-Azoulay
Intercom on Product: How we unlock the power of feedback
Measuring the voice of the customer with Wootric's Deepa Subramanian
The story behind building Product Tours
Scale #9 - The future of customer acquisition with HubSpot’s Meghan Keaney Anderson
Scale #8 - How to kickstart billion dollar companies like Instacart and Instagram
Intercom on Product – New series with Des Traynor and SVP of Product Paul Adams
Scale #7 - The ugly side of growth
Rick Nucci, CEO of Guru, on automation and the customer experience
Scale #6 - Should you disrupt or create a category? Lessons from Gainsight's CMO Anthony Kennada.
Scale #5 - How marketing helped Segment go from 6 months runway to a $1.5 billion dollar valuation
Scale #4 - How to build a billion dollar sales team like Stripe
Scale #3 - What makes a world-class CMO in 2019? And the #1 reason CMOs fail
Scale #2 - How Atlassian built a $20 billion dollar company with no sales team
Scale #1 - How to be customer centric in a high growth environment
User onboarding best practices with Samuel Hulick, Casey Winters, Joanna Wiebe, Scott Belsky and Shaun Clowes
HubSpot’s Kieran Flanagan on product-led growth
Ryan Bonnici, G2.com CMO, on selling to educated users
Rachel Hepworth, Head of Growth Marketing at Slack
Coda’s Shishir Mehrotra on rethinking docs from scratch
Understanding your ideal customers and how to sell to them
Salesforce’s Mike Kreaden on how to build a platform to drive growth
Paul Adams, VP of Product, Intercom on avoiding the pendulum swing when problem-solving
How bots, messengers and apps will define 2019 with Des Traynor, Paul Adams and Emmet Connolly
Des Traynor, Paul Adams and Emmet Connolly on 2018 product and design lessons
Sujan Patel on scaling growth with chatbots
Facebook Workplace’s Julien Codorniou on turning companies into communities
Ambient Strategy‘s April Dunford on what marketers get wrong about positioning
ProfitWell’s Patrick Campbell on the art and science of pricing
Matt Hodges on being Intercom's first product marketer
Mongo DB's Meagen Eisenberg on the must-have marketing tech stack
Sabrina Gordon on growing customer support in a product-first company
David Skok on the metrics every SaaS company should be tracking
The myths of product market fit with Intercom's Greg Davis
SalesLoft's Sydney Sloan on championing the customer experience
Rise of the bots
Des Traynor's lessons on scaling a team
Jake Knapp on redesigning the way we work
Sales and marketing alignment with Intercom's Jeff Serlin and Brian Kotlyar
Brian Donohue, Director of Product Management at Intercom
How to tell your company story, with Intercom's Jeff Gardner
GV’s Kate Aronowitz and Vanessa Cho on leading through design
Design in interesting times with Intercom's Emmet Connolly
Nick Caldwell, VP of Engineering at Reddit
Lili Cheng, VP of AI and Research at Microsoft
Claire Vo, VP of Product Management at Optimizely
Baremetrics’ Josh Pigford on launching – and pivoting – quickly
Turning engineers into leaders with Jean Hsu and Edmond Lau
Elad Gil on charting a path through hyper growth
Doug Landis, Growth Partner at Emergence Capital
Lessons in growth with Andrew Chen, Gina Gotthilf, Casey Winters and more
Max Altschuler, CEO at Sales Hacker
Laura Klein on improving chemistry in product teams
Sean Ellis, CEO at Growth Hackers
Steli Efti, CEO at Close.io
Matt Sornson, Head of Growth Marketing at Clearbit
Bob Moesta on unpacking customer motivations
Andrew Chen, General Partner at Andreessen Horowitz
Rohini Pandhi, Product Lead at Square
Nir Eyal on designing healthy habits
How to run less software, featuring Intercom's Rich Archbold
Zack Onisko, CEO at Dribbble
Gina Gotthilf, former VP of Marketing and Growth at Duolingo
Eric Siu, CEO at Single Grain
Brian Rothenberg, VP and GM at Eventbrite
Will Larson, Foundation Engineering at Stripe
Dan Swift, CEO at Empire Selling
Joel Califa, Senior Product Designer at GitHub
Lessons in user onboarding with Samuel Hulick, Casey Winters, Joanna Wiebe, Scott Belsky and Shaun Clowes
Erika Hall, Mule Design
Exploring design systems with Rune Madsen
Rachel Hepworth, Head of Growth Marketing at Slack
Siqi Chen, former VP of Growth at Postmates
Rewind: Jean Hsu on people-centric management
Lessons in marketing: Des Traynor, Kristina Halvorson, Sujan Patel, Joanna Wiebe and more
Talking 2018 product trends with Des Traynor, Paul Adams and Emmet Connolly
Hana Abaza, Head of Marketing at Shopify Plus
2017 lessons learned with Des Traynor, Paul Adams and Emmet Connolly
Melody Koh, Venture Partner at NextView Ventures
Fergal Reid, Machine Learning Strategist at Intercom
Jenna Crane, Product Marketing Lead at Dropbox Paper
Megan Sheridan, Manager of Events at Intercom
Shaun Clowes, VP of Product Management at Metromile
Wade Foster, co-founder and CEO at Zapier
Sujan Patel, growth marketer and co-founder of Web Profits
Joanna Wiebe, co-founder at Copy Hackers
Jackie Bavaro, Head of Product Management at Asana
Designing human experiences - an audio essay from James Buckhouse
Ryan Hoover, Founder at Product Hunt
Krithika Muthukumar, Product Marketing at Stripe
John Barrows, sales trainer for fast-growing software companies
Emmet Connolly, Director of Product Design at Intercom
Dom Price, Head of R&D and Work Futurist at Atlassian
Casey Winters, Growth Advisor in Residence at Greylock Partners
Michael Margolis, UX Research Partner at GV
Kristina Halvorson, founder and CEO at Brain Traffic
James Buckhouse, Founder at Sequoia Creative Lab
Karen Church, Senior Manager of Product Analytics at Intercom
Jason Calacanis talks angel investing
Jeetu Patel, SVP of Platform at Box
Charity Majors, co-founder at Honeycomb
The transition from startup to scale-up, with Joe Haslam
Martin Eriksson, co-founder at Mind the Product
Marc Hedlund, CEO at Skyliner
Amy Thibodeau, Content Strategy Lead at Shopify
Mike Monteiro, co-founder at Mule Design
Rewind: Slack’s Ali Rayl on supporting millions of daily active users
John Saito, UX Writer at Dropbox
Kim Scott, author of Radical Candor
Andrew Ofstad, co-founder at Airtable
Des Traynor, co-founder at Intercom
Golden Krishna, Design Strategist at Google
Edmond Lau, Engineer at Quip
Monal Chokshi, Head of UX Research at Lyft
Scaling product management with Intercom's Colin Bentley and Brian Donohue
Everett Katigbak, Designer at Stripe
Scott Belsky, Venture Partner at Benchmark Capital
Janna Bastow, Co-Founder, Mind the Product
Jeff Gardner, Director of Customer Support at Intercom
Bridget Harris, CEO at YouCanBook.me
Lessons in product: Julie Zhuo, Jason Fried, Michael Pryor and more
Tina Roth Eisenberg, Founder, Creative Mornings
Lucy Allen, General Manager and Head of Bay Area at Edelman
Talking product with Intercom's Des Traynor, Paul Adams and Emmet Connolly
Maria Giudice, VP of Experience Design at Autodesk
Daniel Burka, Design Partner at GV
Hugh Durkin, Senior Product Manager at Intercom
Aarron Walter, VP of Design Education at InVision
Chase Clemons, Support Pro at Basecamp
Lara Hogan, Engineering Director at Etsy
Elizabeth McGuane, Content Strategy Lead At Intercom
Jeff Vincent, Product At Wistia
Jared Spool, Founder Of User Interface Engineering
Elizabeth Yin, Partner at 500 Startups
Ilya Fushman, General Partner at Index Ventures
Samuel Hulick, Founder, UserOnboard
Darragh Curran, VP of Engineering at Intercom
Michael Pryor, CEO at Trello
Val Head, Interface Animation Designer
Hunter Walk, Partner at Homebrew
Erika Hall, Director of Strategy at Mule Design
Seattle Startup Panel, Inside Intercom World Tour
Matt Hodges, Senior Director of Marketing at Intercom
Toronto Startup Panel, Inside Intercom World Tour
Jason Fried, CEO at Basecamp
Boston Startup Panel, Inside Intercom World Tour
New York Startup Panel, Inside Intercom World Tour
Julie Zhuo, VP of Product Design at Facebook
Paris Startup Panel, Inside Intercom World Tour
Poornima Vijayshanker, Founder At Femgineer
London Startup Panel, Inside Intercom World Tour
Bob Moesta, President At The Re-Wired Group
Andy Budd, CEO At Clearleft
Sarah Hatter, Founder & CEO At CoSupport
Tomasz Tunguz, Partner at Redpoint Ventures
Riley Newman, Head Of Data Science At Airbnb
Chris Messina, Developer Experience Lead at Uber
Mike Davidson, Former VP of Design At Twitter
Karen McGrane, Managing Partner, Bond Art + Science
Paul Adams, VP of Product at Intercom
Tony Ulwick, founder of innovation consulting firm Strategyn
Ann Handley, Chief Content Marketing Officer at MarketingProfs
Intercom Live - Panel Discussion On Raising Capital
Intercom Live: Ethan Kurzweil, Partner at Bessemer Venture Partners
Intercom Live: Mamoon Hamid, Partner & Co-Founder at SocialCapital
Brian Balfour, VP of Growth at HubSpot
Margaret Gould Stewart, Director of Product Design at Facebook
Jay Simons, President at Atlassian
Braden Kowitz, Design Partner at Google Ventures
Peter Merholz, Senior Director of Design with Jawbone