All episodes

13. Want to write a great resume? Focus on the outcomes, with Robert Fedoruk

12. Experience, leadership, and ESM are all related, with Jason Wischer

11. The experience management shift in service management, with Alan Nance from XLA Collab

10. Robots everywhere! Robotics and AI in ITSM, with Mauricio Corona from BP Gurus

09. IT4IT: How it started and what version 3.0 will bring, with Micro Focus CTO Lars Rosen

08. The face of service: support managers need inspiration too, with Megan Engels

07. Where does good service come from? A sneak peek with Kevin Clark

06. A crash course in software asset management, with Aaron Davenport

05. Expanding beyond Service Management: DevOps, SRE and BRM, with Suresh GP

04. What are XLAs and why do they matter? With Rae Ann Bruno

03. IT leadership: Managing the 3 types of IT employees, with NJ Robinson

02. Governance too slow? Time to speed it up! With Dan Aragon from Best Buy

01. Why IT needs new management methods, with Rob England

Trailer - Ticket Volume, a podcast for IT professionals