All Episodes
VUX World — 376 episodes · page 1 of 4
Exclusive: Inside Automation Anywhere’s boost.ai acquisition plans
What does it take to make a voice AI agent reliable?
Keeping control of your AI agents
The two things contact centres have been missing until now
From chatbot to voice AI: what changes?
Cobus Greyling: why intents, graphs and conversation design have come full circle
From answers to actions: building better government AI
How Simplyhealth scaled voice AI to resolve 30% of calls with Paul Atkins
Inside the platform enterprises use to build AI agents with Rasmus Hauch, CTO at boost.ai
How ING is building the instant mortgage with agentic AI
From TOBi to Super TOBi. Vodafone's AI Evolution with Jordan Anglin
Turning AI hype into real customer value, with Simplyhealth and EdgeTier
How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU
Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber
The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International
What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai
How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić, Co-founder and CEO
Most AI projects fail. Here's how to pick the ones that don't with Thomas Schaefer, Uniphore
The headless AI enterprise is coming | Are you ready?
Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta
Where generative AI earns its place in fintech. Lessons from Jaja Finance with Adrian Matei
A pulse check on conversational AI in 2026
Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier
Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara
The realities of deploying generative AI in customer support with Alia Azim, Citation Group
AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom
The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase
Automating customer service across 170 countries with HBX Group
Designing conversational AI that works with Anne Cantera of Optimum
The AI talent war with Chris Morrow, Founder of Digitalent
The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI
Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom
How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI
What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young
Mastering context engineering in conversational AI with Martin Cross, Connect
Making human-like voice AI accessible and affordable with NLX and Inworld
AI, empathy, and the future of work with Ian Jacobs, Opus Research
Expert analysis of the best AI platforms in 2025
Machines that talk: How Toyota drives innovation in manufacturing with Kordel France
NiCE & Cognigy: The AI arms race in CX has begun
Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold
Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers
From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom
The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta
Gaining clarity in conversational AI live from Boost Camp
How True Classic tailored AI for customer experience with Jordan Gesky
AI vs BPO: Foundever's transformative journey with Guillaume Laporte
Designing for generative AI: The UX evolution at Prudential with Alex Shin
The mid-market’s AI agent advantage with Braden Ream, Voiceflow
The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom
Building AI maturity at Pandora with Sonia Ingram
AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX
AI on the rails: Arriva's journey into intelligent travel assistance
Responsible AI, Real Results with Citizens Advice
NatWest on Gen AI with Mark Worden
Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui
Is AI enough? How businesses can stand out
Revolutionising AI usability with Jakob Nielsen
AI agents: hype vs reality with Ronald Ashri, OpenDialog
Salzburg AG revolutionises customer service with generative AI, Sarah Haider
You won't believe how Rasa is revolutionising Conversational AI
The generative AI platform that's revolutionising business growth, with Noam Fine
Navigating CX: Lean, AI, and Customer-Centric Transformation
Agentic AI and LLMs, what to expect in 2025
Bridging the Generative AI Gap: Governance, Quality, and Enterprise Adoption
Let's RAG and roll: the role of content in LLM applications
The future of AI orchestration with Dmitry Shapiro of MindStudio
Getting AI into the enterprise with Stephan Schuessler, Deloitte
AI and the super-powered future with Jeremy Kahn, Fortune
The AI revolution in recruitment with Martyn Redstone
The AI chatbot serving 10m customers a year, with Nick Allgaier, Lufthansa
The revolution in AI processors with Robert Hallock at Intel Corporation
AI Voice Generation with Brian Cook, CEO, WellSaid
Agony Agent Roundtable #2
Generative AI and the future with Martin Musiol
Vlad Vuskovic, Lead of Search at Google Cloud AI, Director of Product Management
Voice UX Design in a generative AI world with Cooper Johnson
Traversing the uncanny valley with Falene McKenna
CSAT and NPS are dead. Good Riddance. With Richard Smullen
How we built AI assistant, Sandy, with loveholidays
The role of AI in music with SoundCloud's Hazel Savage
Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons
New updates from OpenAI: a rundown of GPT-4o and it's impact on CX
Chatbot and LLM Analytics with Eric Griffing
AI that filters voices and soften accents, with Ofer Ronen
Lessons from 21 years in conversational AI with Chris Ezekiel
Using AI to make the job search easier with Total Jobs Group
AI in contact centers trends with Nerys Corfield
The AI Platform Reimagined, with Brandon Nott and Nick Orlando
Lean and process engineering for AI automation with Scott Hamilton
Navigating the CX Maze: Insights from Ian Robertson on VUX World
Microsoft Copilot: Enterprise lessons learned with Pete Kemp
Esteemed author, Byron Reese, discusses the impact of AI on work, life and society
What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy
Designing AI assistants with 50 years of conversation analysis with Liz Stokoe
Agony Agent Roundtable #1
A year in enterprise AI: 2023 review with Frank Schneider, Verint
What's going on at OpenAI? Plus, some LLM developments, with Matt Taylor
Leveraging Amazon Bedrock for Generative AI Applications with JP