All Episodes

Hiatus Time for Watch This Space - Review of the Most Impactful Tech Since 2018, and What We're Watching for Next

Spotlight on Innovation with AI and Communications Technology

Return to Office and Agentic AI Realities

Future of Work Expo Review

AI Overload - DeepSeek, Deepfakes, Paul McCartney's Cautions, Churchill at War, Roadrunner, Agentic AI - Do Consumers Really Care?

2025 Outlook - Workspace Evolution, Small Language Models and AI Everywhere; Plus The MANIAC, AlphaGo and Our Analog Sensibilities

Book Review - With Folded Hands - Where is AI Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024 Takeaways

Takeaways From Fall Conferences - AI Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo Updates

Fall Tech Conference Preview, Amazon's Return to Office Mandate, and Updates for Our Podcast

The Joys of Summer - How Streaming Found Its Voice at the Paris Olympics, and How Conversational AI is a CX Game-Changer for Utilities

Workplace Strategy - It's a Thing, and Why It's an Opportunity for UCaaS and CCaaS Vendors

HPE Discover and NICE Interactions - Reflections on Latest Industry Events

The AI Revolution - Are We at the Beginning or the End? Reflections on Analyst Events from Zoom and Verint

The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration

Takeaways from Enterprise Connect, and How Did We Get Here with AI from the Days of PBX and Legacy Telephony?

Takeaways From the Future of Work Expo, and Where's the Fit for AI, Apple and the Metaverse?

What Constitutes Work in a Digital World, and Future of Work Expo Preview

2024 Outlook - How IT Leaders Need to Think About Deploying AI - an Analog Perspective

Musings on Big Tech, Looming AI Backlash, and Takeaways From Verint’s Analyst Event

State of Play with Hybrid Work, and Jon’s World Tour Revue - London, Peru, Dubai and the US

New York City Events Roundup - Cloud Communications Alliance, CREtech and WorkTech23

Is It Still Customer Service if They Don’t Want You?

East Meets West - Takeaways From Mobile World Congress Shanghai and the Bleeding Edge of 5G

Act III for Avaya - Why We Think They May Succeed, and Is It Too Late to Push Back on Big Tech?

How Five9 is Using AI to Re-Think Customer Service, Generational Changes for Automation, and Robotics of the Mind

Conference Roundup and AI Anxiety - Extreme Networks, Fenway Park Experience and VON Evolution

Conference Roundup - 8x8, Enterprise Connect, VON Evolution, HPE Aruba - and the State of Enterprise Communications

Future of Work Expo Review - ChatGPT, Hybrid Working, AR/VR, Contact Center Realities and More

Future of Work Expo Preview, and Highlights from the Leesman Powering Hybrid Work Study

Our 2023 Outlook - High Hopes for AI, But Analog Tech is Still Cool, and Future of Work Expo Preview

Zoom + Tesla, Twilio and Digital Execution, Mavenir and Industry 4.0, and 2022 Takeaways

October Events Roundup – Surveillance, Audio Watermarking, Intelligent Customer Service, Private 5G and Another SIPtones Gig

Quiet Firing, Return to Office, and Digital HQ from Salesforce

Crashing Tech Stocks and Quiet Quitting - is There a Connection?

EY Work Reimagined Study - Getting Employees and Employers on the Same Page

Future of Work Expo Review - Making Hybrid Work Work

The Metaverse, Innovation and Invention -Thinking Bigger About Future of Work

Channel Partners Expo - Money Talks, Muddling Through Hybrid, HP Acquires Poly

Enterprise Connect Recap - The Return to In-Person Industry Events!

The Technology of Trust – Digital Identity, Communications and the Future of Work

VON3 - Finding Intersections with Communications, Web3, NFTs, and Future of Work

Technology Innovation: From Telecom to Space Exploration to the Metaverse

2021 in Review – Hybrid Work Realities and Consolidation Trends

Copper Sunset - Why We‘ll Be Losing More Than a Telephony Network

Can Collaboration Technology Save The Great Resignation?

How to Make Virtual Work Work, and Where Emerging Technologies Can Help

Zoom/Five9 Deal and Back to the Office - Really?

Who's the Boss? New Priorities for the Post-Pandemic Workplace

Should Network Providers Be in the Content Business?

Lessons Learned from the History of Telephony - Preview of our PulveREDU Course

Hybrid Work: It’s Complicated! Microsoft's 2021 Work Trend Index Report

The New Voice - Exploring New Worlds Beyond Telephony

Making Work From Home Work - Are We Putting Too Much Trust in Big Tech?

Looking Ahead for 2021, and Thinking Bigger with AI - Beating COVID-19

How Did We Really Do in 2020? Reflections on COVID-19, Technology and the World of Work

Why Zoom is Much More than Video, Plus Keith Jarrett and Yes, Alicia Keys

How Virtual is Becoming the New Reality

Why Collaboration is the Right Technology for COVID Times

How Communications Technology Drives Employee Engagement with Work From Home

The Evolving Collaboration Landscape During Pandemic Times

Workplace Perspectives in Pandemic Times

The Evolving New Normal for Work, Daily Life and the Economy

The New Age of Remote Work

February Conferences Review for Collaboration, Contact Center and Future of Work

Drivers for the Digital Workspace, and Cool Voice Innovations from Chattanooga

What's Ahead for 2020 - AI and CX