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100 Jahre Disney Erlebnisse - Was Mitarbeiterbindung von Kundenbindung lernen kann, Teil 1

EPISODE · Jun 1, 2023 · 38 MIN

100 Jahre Disney Erlebnisse - Was Mitarbeiterbindung von Kundenbindung lernen kann, Teil 1

from 15 Minutes Customer Obsession

Heute tauchen wir ein in die Welt von Disney und erfahren, wie ihr Ansatz zur Mitarbeiterzufriedenheit zu ihrem Erfolg beigetragen hat. Ich freue mich sehr, dass Willem van Rossem von der Ferrières Hospitality & Luxury Management School bei mir im Podcast zu Gast war. Es war der erste Live-Podcast in LinkedIn. Das war unser Thema: 100 Jahre Disney 🎥 Kundenkultur und TalententwicklungWas war die wahre Magie im Umgang mit den Kunden bei The Walt Disney Company?Disneys Kultur im Wandel der Zeit - was bleibt, was geht?Warum gilt Walt Disney bis heute als Mitbegründer der Customer Experience- dem Erlebnis für Kundschaft? Was lief hinter den Kulissen bei Disney?Was ist der Unterschied zwischen Service und Gastfreundschaft?Welche Rolle spielt die Mitarbeiterbindung, neben der Kundenbindung?Was ist die Definition von Luxus heute?Wie begeistern wir die neue Generation für Hospitality und die Liebe zum Kunden?ACHTUNG: Die Disney-Miniserie ist in Englischer Sprache. [00:10:02] Walt Disney's success through storytelling and risk-taking.[00:19:15] Disney's success secret: happy employees, happy guests.[00:28:00] Effective employee training improves guest experience.[00:30:33] Creating memorable experiences by appreciating employees.Willem van Rossem📩 https://www.linkedin.com/in/willemvanrossem/🌎 www.ferrieres-paris.comDownload CX Trends 2023Buch dein ServiceSells-Seminar für deine Team!EXECUTIVE WORKSHOP/ in Barcelonawww.customer-experience-now.com→Folge mir auf Instagram https://www.instagram.com/amelungandpartners/→Folge mir auf Twitter https://twitter.com/amelungpartners→Schick deine Fragen und Themen, die dich rund um CX bewegen mir bitte gern an: 📩 : [email protected] 👉Service Exzellenz-Check UP 👉Customer Experience Coaching👉CX Seminare

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100 Jahre Disney Erlebnisse - Was Mitarbeiterbindung von Kundenbindung lernen kann, Teil 1

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