25 Tips for Facilities Transformation

This year, ServiceChannel commemorates its 25th anniversary. To celebrate, we’ve put together 25 of the most interesting tips for facilities transformation from some of our guests over the past three seasons. 

Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.

On today’s episode, we’ll review some of the most compelling insights from our guests over the past three seasons of the show. From the impact of AI to addressing the labor shortage to the customer experience of the future, this episode is a heavy hitter!

TIMESTAMPS:

00:48 - Solving the Facilities PR Problem: Jackie Aubel, host of “Toolbox for the Trades” podcast

02:41 - Good Standards Result in Good Experiences: Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group 

04:22 - Raising Awareness About Facilities’ Importance: Kara Cutino, Vice President, Store Development, Facilities Services, Asset Protection & Store Purchasing at Ascena Retail Group

06:13 - Shift to Preventative Maintenance: David Shalenbourg, Technical Director with Delhaize Technics 

07:07 - The Short End of the Stick: Nick Ammaturo, Head of Indirect Procurement, Subway

12:02 - Leveraging Technology to Address Shortages: Leigh Pearson, Senior Director of Facilities, sustainability, sourcing, and Procurement at Staples Canada

14:25 - Why Investors are Looking to the Trades: Frankie Costa, CEO of Helios Partners

15:40- Maintenance as Key to Customer Loyalty: Caitlin Wischermann-Ornitz, VP Strategy at Champagne Hospitality

18:10 - Have an Asset Management Strategy: RJ Zanes, Senior Director, Facilities Maintenance at Sam's Club

21:26 - Evolving with Technology: Mike Guinan, Vice President Operations Services at White Castle

22:20 - Make good on Your Investments: Tom Sansoucy, VP, Facilities at EG Group, America

25:00 - Elevate Holistically: John Ludlow, VP of Omni Operations at Designer Brands

28:06 - The Positive Impact of Diversity: Jaclyn Frenzel, President, OnSite

31:23- Accelerate Efficiency with Tech: Deena McKinley,  Chief Experience Officer at Papa Gino’s Pizza 

33:51 - Leveraging VR in the Trades: Doug Donovan, CEO of Interplay Learning

35:22 - The ROI of Investing in Great Customer Experiences: Josh Witte, Director of Energy, Sustainability, and ESG at Dollar Tree

36:33 - Build the Right Team: Kenneth Jones, Director of Facilities at Heartland Dental 

38:40 - Uplift Your Brand Through Facilities: Mark Warren, Vice President, Facilities, Real Estate & Development at KinderCare Learning Companies

39:53 - Make an Experience Seamless: David Bloom, Chief Development and Operating Officer at Capriotti’s and Wing Zone

41:25  - The Necessary Path Forward: Jim Owens, Chief Growth Officer at SDI

43:35  - Using Convenience to Your Advantage: Chris Walton,  Co-CEO of Omni Talk

45:22  - Subtle Design is Your Friend: Mark Landini, Creative Director, Landini Associates

47:56 - Good Relationships Result in Success: Jamie Goldberg, Vice President Real Estate and Development at One Medical

49:15- Closing Thoughts from Sid

SPONSOR:

ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

• Offering the best possible guest experience
• Living up to brand standards
• Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

LINKS:

• Connect with Sid Shetty on Linkedin
• Check out the ServiceChannel Website

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