Elevating Brick & Mortar
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Elevating Brick & Mortar is a business podcast hosted by ServiceChannel. It has 65 episodes, with the latest published March 2026.
In today’s unpredictable economic landscape, consumer expectations are constantly evolving. In the face of these challenges, how do brands deliver a consistent and compelling customer experience? The world's most innovative companies are turning to an underappreciated function to gain a competitive edge: facilities. On this podcast, you’ll hear from the most successful leaders across industries. They’ll share how operations and facilities are driving brand performance by transforming facilities from a cost center to a revenue driver. Welcome to “Elevating Brick and Mortar.”
business ·en ·65 episodes
Protecting Reputation Through Proactive Service, with Michelle Nolen of Truly Nolen
How to Scale Brands without Losing their Soul, Christopher Gumprecht, VP of Marketing and Information Technology at Craveworthy Brands
Why Facilities Is Everyone’s Business, from the C-Suite to the Store Floor
How Primark Blends Storytelling and Store Design, with Jessica Garbarino
How FM Teams Drive Brand Success with Tom Kay, Managing partner at Efficio advisors
Reducing Downtime, Costs, and Carbon in One Move with Nish Kanapilly and Rahul Subramany, Co-Founders of Monaire
Transforming Frontline Work with Aaron Salow, CEO of XOi Technologies
How to be a Store-In-Store Success with Joe Gordon, Chief Supply Chain and Technology Officer at Krispy Krunchy Chicken
Season 5 Trailer
Bringing Humanity to Your Service Model with Melissa Ng, SVP of Design and Construction at CAVA
Behind the Brew: How Dutch Bros Builds for Joy, with Heather Robison, Facilities Manager at Dutch Bros Coffee
The Built Environment as a Product with Eric Taylor, Founder and CEO of Salon Republic
Filling the Gap in America’s Workforce Shortage with Wyatt Smith, Founder and CEO of UpSmith
Why Healthcare Needs Hospitality to Grow with Marcelle Parrish, CCO of ClearChoice Dental Implant Centers
Designing Spaces to Delight Customers and Shareholders with Rani Gharbie, Managing Director of Investment & Development at CitizenM Hotels
Reimagining the Banking Experience with Shaun Rowley, Head of Market Experience at CapitalOne
Pursuing Innovation in Franchising with Sanjay Jain, Chairman of the National DCP Board of Directors
The Built Environment Enters Its Smart Era with Richard Leurig, President of Accruent
The Future of Fitness with Mike Gray, President of Rumble Boxing and Former President of Club Pilates
Breaking Down Silos with Dave Tarantelli, VP of Systems at Citizens
Why Variety and Consistency Wins with Brian Nay, Director of Field Services at RaceTrac
Season 4 Trailer
Debunking the Retail Apocalypse Myth with Bill Yanek, CEO of ConnexFM
Unconventional, Community-Centered Brand Building with Wing Lam, Co-Founder and Owner of Wahoo’s Fish Taco
Winning Over the New Discerning Consumer, with Myriah Kingen, Director of Facilities Management at Tractor Supply Co.
The Shifting Supply & Demand of Physical Space with Tom McGee, President and CEO of ICSC
Retail’s Online and Offline Convergence with Anjee Solanki, Head of US Retail at Colliers
The Restaurant of the Future with Wade Allen, EVP of Strategic Growth at Costa Vida
25 Tips for Facilities Transformation
The Jobs AI Won’t Displace with Frankie Costa, CEO of Helios Service Partners
A Spotlight on the Power of Trades, with Jackie Aubel, host of “Toolbox for the Trades” podcast
Top Service Innovations in Hospitality, with Caitlin Wischermann Ornitz, VP Strategy at Champagne Hospitality
Solving the Skills Gap With VR, with Doug Donovan, CEO and Founder of Interplay Learning
Redefining A Category Through A Hospitality Mindset, with Allison Turner, SVP of Real Estate and Development at Bond Vet
The New Horizon of Retail Sustainability and Profitability, with Joshua Witte, Director of Energy, Sustainability, and ESG at Dollar Tree Stores
Season 3 Trailer
Season 2 Recap: From AI to Robotics, The Future is Already Here
High Impact Brands Embrace Sustainability and Community with Leigh Pearson, Sr. Director of Facilities, Sustainability, Sourcing, & Procurement at Staples Canada
Gaining Loyalty From the Most Demanding Customers, with Mark Warren, Vice President of Facilities, Real Estate & Development at KinderCare
When AI Levels Up Your Kitchen, with Mike Guinan, Vice President Operations Services at White Castle
Living Up to Your Customer’s Values, with Marco Zanardi, President of Retail Institute Italy
Seamless Experiences That Drive Revenue with John Ludlow, VP of Omni Operations at Designer Brands
CX Belongs in the C-Suite with Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D'Angelo's Grilled Sandwiches
Bringing Your A-Game to Brand Preservation with Kirk Beaudoin, Award-Winning Facilities Leader
Defending the Castle with Facilities with Morgan Seghin, Facilities Manager for Swarovski
Facilities as a Growth Engine with Jamie Goldberg, Vice President Real Estate and Development at One Medical
The Year of Investing in Customer Convenience with Chris Walton, Co-CEO of Omni Talk
Operationalizing for Growth while Keeping the Customer First with David Bloom, Chief Development and Operating Officer of Capriotti’s and Wing Zone
Maintaining Company Culture in a Growing Company with Jim Donnelly, Founder and CEO at Restore Hyper Wellness
Prioritizing the Patient Experience with Kenneth Jones, Director of Facilities at Heartland Dental
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