94: Reducing Customer Service Response Time by 90% (w/ Databox)

In this episode of Metrics & Chill podcast, find out how Databox reduced median first response time from more than 3 hours to just 17 minutes. Learn what the team did, how they did it, and measures that have been implemented to ensure this success is

An episode of the Move The Needle - Real strategies. Data-driven growth. B2B results that move the needle. podcast, hosted by Databox, titled "94: Reducing Customer Service Response Time by 90% (w/ Databox)" was published on June 25, 2021 and runs 25 minutes.

June 25, 2021 ·25m · Move The Needle - Real strategies. Data-driven growth. B2B results that move the needle.

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Summary

In this episode of Metrics & Chill podcast, find out how Databox reduced median first response time from more than 3 hours to just 17 minutes. Learn what the team did, how they did it, and measures that have been implemented to ensure this success is long-term and sustainable.

Episode Description

In this episode of Metrics & Chill podcast, find out how Databox reduced median first response time from more than 3 hours to just 17 minutes. Learn what the team did, how they did it, and measures that have been implemented to ensure this success is long-term and sustainable.

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