Build Your Support Model: Don't Wait, Do It Now

Welcome to season two of the Underscore Transformation Podcast. This season focuses on the Build phase of transformation, and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation.

Season two will cover the following points:  
1. Resource your programme team

2. Build your future support model

3. Manage business change

4. Solution design

5. Get the best out of suppliers

6. Target Operating Model – detailed design

7. Integrations & Reporting

8. Data

9. Testing, testing, testing

10. Governance & control

We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group.

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Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation.

Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK.

Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance.

You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex.

This episode was recorded and produced by Matt Gore of icon business media.