Underscore Transformation

“I think one thing to consider is experience, because I think when someone has gone through a whole transformation experience once, they're quite well equipped to help an organisation to know what to look out for, where we can accelerate, where we can focus, where we can simplify, what are the traps, what are the things to to avoid?”  Key takeaways: As businesses look to develop resourcing plans that align with their business strategy, working out what those required skills are is a key part of HR's value. However, in addition to being able to assess the skills needed in the here and now, organisations will also need people who can anticipate how things might change, describe what good will look like in the future, and understand what's happening in the wider marketplace and the implications this has. HR professionals therefore need to reassess their role in the overall talent strategy for their business, and insist on being part of the bigger discussion on realising the organisation’s vision. Thank you to our guests - Mari Milsom and Simon Brown - for joining us for this podcast episode and sharing their expertise and insight on the Future of Work. To learn more about how Underscore can support you in developing your workplace of the future, please visit: Our Training Page We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.  

"Rather than putting job roles out if a piece of work needs to be done, in the future, could we allow employees to bid on a piece of work based on the skills that either they have or they want to develop? "   Key takeaways: Now that individuals are working much more flexibly, the employee touch points, whether it's people processes, finance processes, procurement processes, need to provide a really positive experience. As such, the user experience will be much more important than ever going forward, and this is something that will affect the whole employee journey, from recruitment, through to on-boarding, as well as retention, reward and off-boarding.  Thank you to our guests - Mari Milsom and Simon Brown - for joining us for this podcast episode and sharing their expertise and insight on the Future of Work. To learn more about how Underscore can support you in developing your workplace of the future, please visit: Our Training Page We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.  

"If we compare the consumer world to the enterprise world, the consumer world is far more sophisticated. The enterprise world has come on in leaps and bounds in recent years to try and catch up in the user experience we have in everyday life, but there's more to do."   Key Takeaways: It's more important than ever for organisations to invest in technology to provide the user experience that customers - internal and external - have come to expect as a result of modern life. But in order to do so, organisations also need to develop their people to ensure they can comfortably use and integrate new technology into their working lives. This podcast episode is the fifth in our bonus series on the Future of Work. Find the previous episodes on our podcast page, or wherever you get your podcasts. We will be joined by another panel of experts next week. To learn more about how Underscore can support you in developing your workplace of the future, please visit: Our training page.  We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

"There are too many people in HR still who don't think commercially, and I think that's a mistake."    Key takeaways: As organisation continue to adjust to a post-COVID digital world, HR is going to be a driving force behind building the new world of work. As such, HR professionals need to be equipped with the skillset, mindset, and toolset to respond appropriately and support organisations and employees in rising to the challenge of confidently navigating change. To achieve this, HR professionals need to develop skills in key areas such as business acumen, change management, data analysis, programme management, design thinking, user experience and marketing. Thank you to our guests - Emma Lucas, Craig McCoy, and Rachel Kay - for joining us for this podcast episode and sharing their expertise and insight on the Future of Work. To view a webinar outlining the Sage/ Personnel Today report that Craig mentioned during the podcast, please visit: https://www.personneltoday.com/five-ways-hr-is-changing-and-how-people-leaders-can-get-ahead-on-demand-webinar/ To learn more about how Underscore can support you in developing your workplace of the future, please visit: Training page We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

"The skills that are going to be really important to organisations that are successful in digital transformation are actually some of what we would have historically called 'soft skills', but there's nothing 'soft' about them. In fact, they are the skills that help organisations perform better."  Key takeaways: As organisation continue to adjust to a post-COVID digital world, they need to equip employees, leaders and HR functions with key skills, competencies, and behaviours, with a greater focus on business skills such as creative thinking, communication and problem solving alongside technical expertise, business analytics, programme management and marketing capabilities. Thank you to our guests - Emma Lucas, Craig McCoy, and Rachel Kay - for joining us for this podcast episode and sharing their expertise and insight on the Future of Work. To view a webinar outlining the Sage / Personnel Today report that Craig mentioned during the podcast, please visit: https://www.personneltoday.com/five-ways-hr-is-changing-and-how-people-leaders-can-get-ahead-on-demand-webinar/ We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

One of the major challenges for HR and leadership is to question 'How digital are we? Do we need to become more digital? Have we got everyone skilled up?' Key takeaways: Areas such as the digitalization of work, and ensuring that employees are adequately trained to work in a digital way, along with HR's role in supporting employee wellbeing and mental health have long been ares of focus for progressive HR functions. COVID-19 has forced the pace of change, organisations have to address these issues at speed for the sake of the business and its workforce. Thank you to our guests - Marc Weedon, Steve Hunt, and Richard Phelps - for joining us for this podcast episode and sharing their expertise and insight on the Future of Work. We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

There's been more change in the world of work in the last three months than, say, over the past three decades, I'd suggest.  Key takeaways: Conversations around the future of work show that there are exciting opportunities for the workforce to evolve, but also challenges in how to make that happen. The impact of Covid-19 has had a tangible impact on how many of us work and the ways in which organisations will operate in the future. There is still great uncertainty, but in a time of flux, it's important for businesses and employees to adapt quickly and put new learning into practice to prepare for the future.  GitLab has got their remote working manifesto. And for those of you who are struggling with this in terms of impact on culture and how you the virtual environment, it's well worth read. Thank you to our guests - Marc Weedon, Steve Hunt, and Richard Phelps - for joining us for this podcast episode and sharing their expertise and insight on the Future of Work.  We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

Covid-19 has raised some stark questions about technology, supply chains, staffing, leadership, sustainability, skills and resilience. These questions won’t go away when the virus abates, and many need to be addressed right now.  You can learn more about Mental Toughness on one of our virtual training courses: Mental Toughness We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

Key takeaway: It’s essential that your executive steering committee, operational steering committee and design authority draw their members from across different functions and areas of the business.  In this episode, Jason refers to two articles on puzzles and mysteries. The first written by Gregory Treverton in 2007 in the Smithsonian Magazine and describes the differences between puzzles and mysteries, and how to tackle them.   Here’s a quote from that article: “Puzzles can be solved; they have answers. But a mystery offers no such comfort. It poses a question that has no definitive answer because the answer is contingent; it depends on a future interaction of many factors, known and unknown. A mystery cannot be answered; it can only be framed, by identifying the critical factors and applying some sense of how they have interacted in the past and might interact in the future. A mystery is an attempt to define ambiguities.” Read the original Smithsonian article here The second article was again written in 2007 this time by Malcolm Gladwell and appeared in the New Yorker titled ‘Open Secrets’ in which Gladwell describes the difference neatly. "The whereabouts of Osama Bin Laden was a puzzle with a definitive answer that was, at the time unsolved, because the US intelligence community didn’t have enough information.  In contrast, the pressing problem of the time was what should happen in Iraq after Saddam Hussein was removed, that was a mystery. There wasn’t a simple, factual answer. Mysteries require judgments and the assessment of uncertainty, and the hard part was not a lack of information but that there was too much. The CIA had a position on post-war Iraq, so did the Pentagon and the State Department, and Colin Powell and Dick Chaney, as did Fox News and MSNBC and CNN and on and on."  Read Gladwell's New Yorker article here Welcome to season two of the Underscore Transformation Podcast. We hope you enjoy our episode exploring the importance of governance and control during your business transformation. This season focuses on the Build phase of transformation and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation. Season two will cover the following points:  1. Resource your programme team2. Build your future support model3. Manage business change4. Solution design5. Get the best out of suppliers6. Target Operating Model – detailed design7. Integrations & Reporting8. Data9. Testing, testing, testing10. Governance & control We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

Transformation is, at its core, the process of turning one operating model into another.  Key takeaway:  An operating model is the collection of capabilities (people, process and technology) that an organisation deploys to turn its vision and strategy into products and services that deliver value to its customers. Welcome to season two of the Underscore Transformation Podcast. We hope you enjoy our episode discussing the need for a clear and robust Target Operating Model during your business transformation. This season focuses on the Build phase of transformation and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation. Season two will cover the following points:  1. Resource your programme team2. Build your future support model3. Manage business change4. Solution design5. Get the best out of suppliers6. Target Operating Model – detailed design7. Integrations & Reporting8. Data9. Testing, testing, testing10. Governance & control We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

Deciding who will test and in which phase of testing is something that requires careful consideration. Key takeaway: There’s a lot of activity involved in testing a system, and programme leads need to figure out how to to co-ordinate all this testing activity, to ensure it's done effectively. Welcome to season two of the Underscore Transformation Podcast. We hope you enjoy the second of our episode exploring the importance of comprehensive testing when rolling out a new system during your business transformation. This season focuses on the Build phase of transformation and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation. Season two will cover the following points:  1. Resource your programme team2. Build your future support model3. Manage business change4. Solution design5. Get the best out of suppliers6. Target Operating Model – detailed design7. Integrations & Reporting8. Data9. Testing, testing, testing10. Governance & control We will soon be releasing our white paper on the above points, which will be available for download via our website. If you'd like to be notified of when this becomes available, please contact us via email. We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

As a minimum, you need testers who understand the testing process and how to navigate their way around your new system. But the best testers are people who take delight in breaking things and can articulate precisely how they broke them. Key Takeaway: Even the most well developed SAAS solutions need extensive testing to avoid process errors, data breaches, failed integrations and operational issues when they go live. Welcome to season two of the Underscore Transformation Podcast. We hope you enjoy this episode exploring the importance of comprehensive testing when rolling out a new system during your business transformation. This season focuses on the Build phase of transformation and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation. Season two will cover the following points:  1. Resource your programme team2. Build your future support model3. Manage business change4. Solution design5. Get the best out of suppliers6. Target Operating Model – detailed design7. Integrations & Reporting8. Data9. Testing, testing, testing10. Governance & control We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

Key Takeaway: Successful digital transformation requires a firm grasp on Data Architecture, Master Data Management and Data Extract Transformation & Load (ETL). This episode provides an introduction to these concepts and vital Information you need to avoid the common pitfalls when implementing new technology. Welcome to season two of the Underscore Transformation Podcast. We hope you enjoy this episode exploring the importance of robust data management in business transformation. This season focuses on the Build phase of transformation and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation. Season two will cover the following points:  1. Resource your programme team2. Build your future support model3. Manage business change4. Solution design5. Get the best out of suppliers6. Target Operating Model – detailed design7. Integrations & Reporting8. Data9. Testing, testing, testing10. Governance & control We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

'Both integrations and reporting are ways of transmitting data. Integration is point to point - it's data transmitted from one system to another. Reporting is data transmitted to a human'. Key Takeaway: The role that reporting and analytics play in the delivery of your business transformation. Welcome to season two of the Underscore Transformation Podcast. We hope you enjoy this episode exploring the importance of reporting and analytics in business transformation. This season focuses on the Build phase of transformation and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation. Season two will cover the following points:  1. Resource your programme team2. Build your future support model3. Manage business change4. Solution design5. Get the best out of suppliers6. Target Operating Model – detailed design7. Integrations & Reporting8. Data9. Testing, testing, testing10. Governance & control We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

As a customer of that technology vendor, engage with whatever there product development process is. Even though we're talking about implementation right now get involved early; influence the roadmap.  Welcome to season two of the Underscore Transformation Podcast. We hope you enjoy this episode exploring the importance of selecting the right technology vendors, management consultants and integration partners for your business transformation. This season focuses on the Build phase of transformation and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation. Season two will cover the following points:  1. Resource your programme team 2. Build your future support model 3. Manage business change 4. Solution design 5. Get the best out of suppliers 6. Target Operating Model – detailed design 7. Integrations & Reporting 8. Data 9. Testing, testing, testing 10. Governance & control We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

Welcome to season two of the Underscore Transformation Podcast. This season focuses on the Build phase of transformation, and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation. Season two will cover the following points:  1. Resource your programme team 2. Build your future support model 3. Manage business change 4. Solution design 5. Get the best out of suppliers 6. Target Operating Model – detailed design 7. Integrations & Reporting 8. Data 9. Testing, testing, testing 10. Governance & control   We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

Welcome to season two of the Underscore Transformation Podcast. This season focuses on the Build phase of transformation, and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation. Season two will cover the following points:  1. Resource your programme team 2. Build your future support model 3. Manage business change 4. Solution design 5. Get the best out of suppliers 6. Target Operating Model – detailed design 7. Integrations & Reporting 8. Data 9. Testing, testing, testing 10. Governance & control We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

Welcome to season two of the Underscore Transformation Podcast. This season focuses on the Build phase of transformation, and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation. Season two will cover the following points:  1. Resource your programme team 2. Build your future support model 3. Manage business change 4. Solution design 5. Get the best out of suppliers 6. Target Operating Model – detailed design 7. Integrations & Reporting 8. Data 9. Testing, testing, testing 10. Governance & control   We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

“We identify 37 roles that are required to execute the change well” Joe Ales Welcome to season two of the Underscore Transformation Podcast. This season focuses on the Build phase of transformation, and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation. Season two will cover the following points:  1. Resource your programme team 2. Build your future support model 3. Manage business change 4. Solution design 5. Get the best out of suppliers 6. Target Operating Model – detailed design 7. Integrations & Reporting 8. Data 9. Testing, testing, testing 10. Governance & control We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

Thank you to Nick Ranier for joining us to talk about his career in transformation with a particular focus on the scoping phase. Nick is a senior transformation leader with 25 years' transformation experience in a variety of sectors, including energy, defence, engineering and distribution. His career has been spent at the coalface of the digital revolution, leading transformation portfolio offices, introducing new technologies and solving challenging business problems. He was part of the small 'bunker team' that designed and set in motion the build of the UK’s two new Aircraft Carriers. He also led the team that developed and operated an award-winning business campus for a world-leading defence, security and aerospace business. He has been instrumental in delivering a raft of restructurings, business turnarounds and enterprise-wide digital transformations.  If you'd like to learn more about Nick and the work he does in supporting highly complex and global businesses change initiatives, you can connect with him on LinkedIn. This season of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

Thank you to Shafique Barabhuiya for joining us to talk about transformation in finance. If you'd like to learn more about Shafique and the work he does in supporting finance functions through change, you can connect with him on LinkedIn. This season of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

This season of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

This season of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex.

During this episode we reference the competency model of Programme Managers, Managing Successful Programmes (MSP) by Axelos. For more information on the products and services provided by Axelos, please visit their website. Underscore is an accredited training provider for MSP and  Prince2 (project management training), along with other capabilities mentioned in the episode, such as Emotional Intelligence, Mental Toughness, and Stakeholder Engagement. This season of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

During this episode we include definitions of Project, Programme and Portfolio Management based on those given by Axelos (the custodians of Prince2, MSP, ITIL, P3M3 and more). Underscore is an accredited training provider for Prince2, and MSP. For more information on the products and services provided by Axelos, please visit their website. This season of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

This season of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

This season of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

This season of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

"What should be driving your program is the real needs of the business. The customer of your function is central to what it is you're trying to deliver. Link the requirements with a clear line of sight through to the ultimate business benefits that you're going to deliver." This season of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case View our content on YouTube  where each week we help HR leaders lead high-stakes business change. Our YouTube channel is built for HR pros tasked with change projects that feel too big, too fast, or too complex.  We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms, find us on LinkedIn, or get in touch via email at [email protected] Visit our website to find more content on transformation, project resourcing, and talent development.  This episode was recorded and produced by Matt Gore of icon business media.

Season One of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. This episode was recorded and produced by Matt Gore of icon business media.

This season of the Underscore Transformation Podcast is based on our recent white paper covering the first stage of transformation: Scoping. The 10 points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case 🎓 Learn more about Programme Sponsorship and how it supports successful transformation in our Developing Project Sponsorship training course — designed for sponsors and leaders accountable for project success. We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. 🎧 This episode was recorded and produced by Matt Gore of Icon Business Media.  

Thank you to our guests in this episode: Andy Welch, Portfolio Director – LinkedIn Kathryn Marshall, Chief HR Officer – LinkedIn  Mark Harrison, Change and Delivery Director – LinkedIn  Richard Phelps, Management Consultant – LinkedIn Sharon Bridgland-Gough, Chief HR Officer  Mark Chillingworth kindly hosted the discussion - LinkedIn The 10 Points covered in the Scoping Checklist are: 1. Programme sponsorship2. Problem definition3. Preparing for change4. Requirements gathering5. Vision, objectives and design principles6. Governance and decision making7. Methodology and approach8. Programme management capability9. Solution design capability10. Business case We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex. We’d like to thank Icon Business Media and Vicky Matthers Photography for supporting this event.

Underscore Transformation is a podcast dedicated to uncovering the mystery and mystique that surrounds business transformation. Each week, Underscore’s co-founders, Jason West and Joe Ales, discuss the common challenges and pitfalls you can expect to find if you’re leading, managing, or simply experiencing business transformation. More importantly, they’re joined by some of the greatest minds in change and transformation to explore what can be done to avoid those pitfalls. Each season focuses on a different stage of the transformation process — starting with the Scoping phase, where we explore the ten critical success factors behind every successful programme. We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group. Follow us on social media: @UnderscoreComms or find us on LinkedIn or get in touch via email at [email protected] Learn more about business change and capability building at the Underscore Change Academy  — home to free resources, frameworks, and learning designed to help leaders deliver lasting transformation. Explore our Training Courses  to develop practical skills in leadership, project management, and Microsoft Office — available virtually and onsite across the UK. Visit Underscore Group  to discover how we help organisations build capability, lead transformation, and sustain performance. You can also view our content on YouTube , where each week we help HR leaders lead high-stakes business change. Our channel is built for HR pros tasked with projects that feel too big, too fast, or too complex.