Building a Skill Set for a More Inclusive Work Environment with Bintou Susso, CPHQ

Attention! Time is running out to join our October 5th and 6th DEI Foundations Certificate program. This program consists of two half-day virtual cohort sessions designed to equip leaders, staff, clinicians, and physicians with the knowledge and strategies needed to foster interpersonal growth and meet the demands of today's healthcare environment Register now and learn more by clicking here: https://healthcareexperience.org/webinars/dei-certification-2/  About Today’s Podcast In this episode of the Healthcare Experience Matters Podcast, we're pleased to welcome Bintou Susso, CPHQ, to our show. Bintou participated in the August 2023 edition of our DEI Foundations Certificate. She currently serves as a Patient Experience and Health Equity, Diversity and Inclusion (HEDI) Analyst with Nuvance Health in Connecticut. This is Bintou’s inaugural appearance on our show and we’re excited to have her join the program. With Nuvance, Bintou’s daily responsibilities revolve around analyzing patient experience data, which involves collecting feedback through surveys from patients visiting their offices. She also focuses on workforce analytics, with a strong emphasis on diversity, inclusion, and equity. We’re thrilled that Bintou enjoyed a transformative experience with the August edition of our DEI Foundation's Certificate Program.  As we learn on today’s interview, despite thinking she already had a comprehensive understanding of diversity, equity, and inclusion (DEI), the program expanded her perspective. This experience is something we find to be quite common with folks who attended this program.  Bintou discovered that diversity encompasses far more than just surface-level characteristics like race, ethnicity, and gender. It delves deep into personal experiences, traumas, beliefs, and values. This realization was not only humbling but also enlightening for Bintou as described in detail within today’s interview.  The DEI Foundations Certificate program also introduced her to the concept of cultural humility, emphasizing the commitment to lifelong learning about various cultures while being aware of one's own biases.  Bintou found these insights enriching, especially as it encouraged candid conversations with participants from diverse backgrounds, broadening horizons, and teaching folks to better appreciate experiences they had not personally encountered. As the discussion wraps up, Bintou strongly recommends folks who are on the fence about making time to join the program to strongly consider attending it. She emphasizes that it's not merely a checkbox but an opportunity to become more informed, empathetic, and culturally humble.  It equips individuals with the tools and skills necessary to foster inclusivity and navigate difficult conversations in the workplace. If you're committed to creating an inclusive environment and enhancing your leadership skills, we urge you to as well to make time for this program. For more information on how to register for the upcoming program, happening soon on October 5th and 6th, please visit this webpage: https://healthcareexperience.org/webinars/dei-certification-2/