EPISODE · Sep 18, 2023 · 45 MIN

Building better bureaucracy

from Democracy Works · host Jennifer Pahlka, Michael Berkman, Candis Watts Smith, Jenna Spinelle

Before we get to the show notes, we invite you to take our listener survey for a chance to win a Democracy Works coffee mug!COVID-19 brought the problems with government technology into sharp focus. The systems responsible for delivering unemployment benefits and healthcare were not prepared to mange the influx of requests they received, and the government employees who run those systems were often hobbled by a culture that focuses on regulation and oversight, not innovation and acting quickly.Beyond the day-to-day impacts of these systems not working, the long-term consequences include the erosion of trust in the institutions that comprise our democracy. So, what can we do? Jennifer Pahlka has a few ideas and she joins us this week to talk about them.Pahlka is the author of Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better. She is the former deputy chief technology officer of the United States and the founder of Code for America, a nonprofit that believes government can work for people in the digital age.Recoding America websiteMore information on Schedule F/Project 2025 Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.