Capacity and Capability: Comparing buying behaviour in Procurement and HR

Buying and contracting services is messy – why and what behaviours are at play? With Paras Sood, Partner, FP Consulting 00:00:00 - From procurement to procurement consultancy 00:11:45 - The evolution and maturity of procurement 00:21:50 - Is the buying and contracting of services messy? 00:28:30 - Buying services with outcome-based thinking 00:37:55 - Flow down and connecting contracts with strategy 00:44:00 - Buying behaviours 00:51:30 - Procurement's identity crisis 00:59:45 - Applying capability and capacity to category strategy 01:06:15 - Shaping operating models for strategic objectives