Conversations.

The shift from contingent labor to total talent management is reshaping how organisations approach services procurement. AI, data, and stronger oversight are enabling better control, visibility, and value from complex services spend.With Betty Sweetman, Indirect Procurement Leader04:31 - How AI Helps Address Complexity in Services17:30 - From Contingent Labour to Outcomes in Total Talent Management30:45 - Sourcing and Alignment in Services Procurement52:11 - The Structural Bias Toward Direct Procurement59:44 - Why Services Procurement can be a Competitive Advantage When Leveraged Properly

When services are clearly defined upfront, organisations gain more control, better outcomes and stronger partnerships. This discussion examines what needs to change early to support scalable, effective services procurement.With David Orme, Global Head, Services Procurement, Pontoon00:02:11 - Creating services procurement conversations00:11:34 - The importance of a full services lifecycle00:24:52 - The current services procurement tech landscape00:36:04 - Leveraging the most suitable tech00:49:44 - Achieving 'best fit' for innovation and agility

Many organizations are still early in their services procurement maturity journey. This podcast explores how starting small and evolving over time can unlock value and build the foundation for more advanced supplier sourcing, analytics, and governance in services.With Joe David, Services Procurement & Contigent Workforce SME09:51 - The evolution of services procurement understanding 45:56 - Moving towards maturity in services procurement54:39 - The possibilities in transforming the way you procure services01:10:17 - How AI and technology can help to move the services procurement market forward01:18:41 - Why operational service excellence is critical

Services procurement often evolves without a clear operating model, leaving spend fragmented and hard to govern. This conversation breaks down how to build the foundations, from intake and data to ownership and change management, that make services procurement work in practice.With Erin Shwiff, Director Operations, Transformation & Strategic Initiatives, Western Union 15:42 - 24:06 - The importance of data and centralization in services procurement34:26 - 44:32 - Building your business case and making things happen 44:32 - 54:08 - Bringing skills into services procurement54:12-01:05:07 - Creating understanding and buy-in01:11:48 - 01:01:20:06 - Where MSPs could be offering strategic value in Services Procurement

Making the right services procurement choices starts with understanding what needs to be delivered and where capability should sit. Organisations must weigh internal capability, external expertise, timelines, cost and risk to choose the approach that best fits the work.With Noel Lai-Kit, Head of Services Procurement, London Stock Exchange Group05:48 - 16:29 - Adaptability and evolution in services procurement24:43 - 33:49 - The value of problem solving and strategy in services procurement34:01 - 43:18 - Services & people - the grey areas in between43:18 - 49:02 - The services procurement lifecycle49:52 - 01:02:43 - The importance of data in services procurement

As services procurement grows, organisations struggle with limited visibility into who is delivering work and how value is measured. The conversation examines why that gap creates friction between procurement and the business, and what stronger governance enables.With David Orme, Global Head, Services Procurement, Pontoon12:29 - 19:10 - The main services procurement issues in the market20:19 - 29:21 - Why are people struggling to get started29:50 - 35:45 - The benefits of tackling services procurement41:42 - 51:27 - The services visibility gap57:03 - 01:02:21 - Bridging the services procurement gap

A holistic approach to services procurement looks beyond individual transactions to how work, data and accountability connect across the organisation. Having a broader view is critical for managing complexity, risk and value in services spend.With Patti Vora, Independent Consultant01:40 - The journey through Sourcing to Contingent & Services Procurement 20:16 - Focusing on the PO doesn't give the full picture 37:32 - Why organisations struggle to get value from professional services 55:20 - The essential nature of control in services procurement 01:03:47 - Data and supplier performance - the keys to strategy 

Managing services effectively requires different thinking than managing contingent labour or goods. Clear ownership, fit-for-purpose processes and realistic expectations are key to making services procurement work.With David Orme, Global Head, Services Procurement, Pontoon.18:02-23:59 - Why services demand different thinking24:52-31:18 - The importance of data in services procurement40:42-51:40 - Managing stakeholder resistance59:23-01:04:45 - The key drivers for better managing services procurement01:06:46-01:11:26 - Services procurement wins at Cox

Total workforce decisions are being made with incomplete insight into services, suppliers and delivery models. Improving visibility across services procurement is critical to managing risk, controlling spend and supporting long-term workforce planning.With Brian Salkowski, President, eTeam06:18 - 13:40 - Using AI to get work done 19:26 - 24:45 - Minimising risk and maintaining accountability 25:09 - 30:04 - Aligning strategy with outputs 31:40 - 36:49 - Outcome and effort is not a binary switch 43:56 - 49:01 - Thinking Strategically

Services procurement plays a critical role in achieving true total workforce visibility and control. Establishing clear foundations around structure, data and governance is essential to managing employees, contingent labour and services as one workforce.With Lisa Williams, Sr. Director Operations Talent Strategy and Employee Experience, Dow 22:04 - 25:49 - Making Total Workforce Management make sense44:02 - 49:11 - How does services procurement fit into TWM and why is it often the biggest gap?50:55 - 54:28 - Adapting to leverage services procurement55:19 - 01:00:50 - Services procurement as a core skill01:01:04 - 01:06:59 - Bringing Total Workforce Management together

A practical look at how clearer processes and better visibility can help reduce resistance and make services procurement easier to manage. The case study highlights the changes made to create greater consistency, control and confidence across the journey.With Nic Everett, Senior Procurement Manager, Telent00:12:49 - Getting started with managing Services Procurement effectively00:27:00 - Business case hurdles and successes00:36:21 - Improving transparency in supplier delivery for business agility00:49:09 - The factors holding others in the market back01:01:47 - What the future holds and what part AI can play

Services procurement often struggles with adoption when processes are unclear or inconsistent. Introducing structure and visibility can create confidence, improve delivery and support sustainable change.With Vinos Samuel, Workforce Transformation Specialist00:08:44 - Why services procurement is the most misunderstood lever in APAC talent strategy00:15:37 - The orchestration of work00:27:56 - The move to skills based architecture00:39:54 - Centralization and supplier capabilities00:55:33 - Bringing it all together and moving forward fast

With Niul Burton, Procurement Advocate and Advisor00:04:46 - The services procurement landscape00:14:39 - The unsolved challenges in services procurement00:29:45 - Criticality of change management in successful implementations00:59:38 - Building a business case01:04:37 - Merits of a ‘best of breed’

Disconnected systems create friction that kills adoption. Without integration and clarity between tools, workflows break, duplication creeps in, adoption becomes stalled, and value gets lost.With Mickey Pelletier, Co Founder of Emberpath and Founder of CWM Strategies.00:07:14 - Curiosity keeps companies competitive00:26:24 - Even the best-designed programs fail when your tools don’t work together00:35:59 - Process friction is killing adoption00:39:08 - Successful implementation starts with change management, not after it01:05:36 - Services problems are only as powerful as your commitment to change them

Why contingent labour models fail when applied to services, how linear sourcing processes block true value, and where operational ownership can make or break your services strategy. 00:01:51- Why contingent labour strategy doesn’t work for services 00:20:50 - Why linear processes are holding your services back  00:39:29 - Identifying the disconnect in responsibility and the impact it has 00:55:26 - The importance of operations on your adoption and lifecycle 01:07:18 - Addressing the problem begins with defining it 

How service procurement professionals can leverage people, process, and technology to become business-enablers. With Pratik Patel, Director of Category Management, Mastercard 00;05;11;13 - Reducing waste in services procurement 00;10;38;20 - Procurement as business enablers 00;16;51;27 - Driving change 00;22;34;19 - Using data and experiences when working towards a common goal 00;28;57;08 - What makes managing services categories challenging? 00;40;13;09 - The components of a truly deliverables based engagement 00;46;26;28 - Managing dependencies and gaps in technology 00;55;21;01 - Why aren't we seeing more examples of mature services spend programs?

Drawing on first hand experiences of starting and scaling successful service procurement programs from within the strategic sourcing function. With Lawrence Kane, SIG Sourcing Supernova Hall of Fame Member, Head of Procurement and ProcureCon EPIC Award Winner 00:11:37 - The history of disruption within outsourcing 00:20:04 - The growth in outsourcing 00:27:38 - Is Industry progressing with time-based vs outcome-based contracting? 00:33:27 - Focusing on your strengths 00:41:01 - Impact sourcing for innovation 00:50:38 - The evolution of the procurement function 00:58:32 - Procurement maturity 01:03:50 - Cost savings or adding value

What started as a meme became a great conversation about choosing the right contracting mechanism when getting work done. With Mickey Pelletier – Co Founder of Emberpath and Founder of CWM Strategies 00;02;12;22 - The meme about Staff Aug masquerading as SOW 00;08;53;04 - Are most organisations aware of the problem? 00;14;04;23 - The enlightened ones making a change 00;21;02;13 - To track workers or not in SOW 00;28;33;14 - Ease versus rigour in getting work done 00;34;42;14 - Risk as one of the key drivers of SOW 00;45;37;04 - The responsibility for SOW 00;53;35;04 - The benefits and making a start with your SOW program

How to move from transactional admin to value-add by looking at services procurement in a different way With Paul Lissenden, Director of Procurement & Supply Chain, Retinue 00;01;14;10 - Moving from goods and materials to services procurement 00;07;09;13 - Measuring the impact of intangible services 00;10;11;08 - The problem solving nature of services procurement 00;13;43;26 - Managing changing requirements 00;16;52;27 - Looking at goods and services through a different lens 00;23;31;28 - Category strategies for services 00;27;26;16 - Making life easier for the buyer 00;32;55;00 - Moving away from time and materials mentality 00;41;52;12 - Leveraging AI 00;47;37;19 - The risk of misclassification 00;57;36;09 - Appetite for digital transformation in services procurement 01;14;41;20 - Where does procurement's responsibility start and stop when buying services?

The importance of contracts in the world where non-lawyers are negotiating complex services contracts With Jeanette Nyden, Contract Attorney, Nyden on Negotiation 00;05;18;22 - The differences between buying services and buying goods 00;13;02;25 - Services procurement being left behind in digital transformation 00;18;45;28 - Measuring what was delivered against what was contractually agreed 00;33;21;18 - The role of the supplier in defining a scope of work 00;50;00;19 - Flexibility within services contracts 01;03;46;17 - Considerations for performance-based SOW arrangements 01;10;31;24 - Managing risk in services contracts

The role of heroes, villains and storytelling in managing spend on services in large organisations. With Nick Williams, Chief Services Procurement Officer, Hays 00;05;13;00 - The core simplicity of services procurement 00;18;01;24 - Who should be worrying bout services procurement? 00;23;41;00 - How are organisations managing services spend? 00;30;36;17 - What sets apart organisations that have a handle on their spend on services 00;37;49;29 - Where does executive support come from? 00;41;39;06 - The benefits for effectively managing spend on services 00;46;24;07 - When there are heroes, there are also villains 00;56;38;03 - Storytelling 01;08;22;13 - The living statement of work document and supplier adoption 01;19;26;09 - Summarising the opportunity for procurement

How do we guide people on the best way to liberate the opportunity rather than leaving them to be the architects of their own problem? With Paul Vincent, Global Leader, Service Design, Randstad 00;03;24;00 - Terminology in services procurement 00;19;58;17 - The drive for MSPs to try and solve services procurement problems 00;23;51;04 - Is missclassification a SOW problem? 00;37;10;13 - Whose problem is services spend? 00;51;06;09 - Getting started with service procurement spend programs 01;15;39;00 - Avoiding excuses 01;27;39;03 - Areas for positivity

Learnings from implementing an SOW spend management program, told from the perspective of both procurement and MSP partner. With Alan Withers, Senior Procurement Manager, Telent and Chris Burke, Managing Director, Morton Engineering. 00;02;10;06 - Project background 00;11;35;15 - The drivers behind SOW spend management programs 00;22;05;06 - Pressure testing the business case 00;30;02;22 - CWS and SOW working alongside each other 00;43;53;09 - End to end management of SOW 00;50;36;06 - Ownership of the SOW issue 01;01;47;25 - Proactive engagement with suppliers

How can the market get a better understanding of the huge savings that can be made? With Eric Osterhout 00;16;30;20 - How has this market evolved and is it still immature? 00;25;26;14 - Missclassification 00;33;03;05 - What are the barriers? 00;42;27;22 - Who owns the problem? 00;49;41;19 - Understanding the huge savings that can be made 01;00;18;00 - What factors would accelerate adoption? 01;08;02;14 - The potential of the SOW management market?

Practical advice on combining curiosity, technology, the right stakeholders and a good MSP in driving successful SOW management programs. With Michael Matherly, Global Head of SOW Strategy, eTeam 00;00;55;07 - Experiences bringing visibility and control to $1billion of SOW spend 00;09;40;23 - Contractors and vendors converging in SOW 00;19;51;18 - Staffing businesses talking about SOW 00;25;14;15 - Understanding SOW management services vs staffing 00;35;00;26 - Best of breed vs suites for internal procurement 00;46;01;23 - Addressing the issues in adopting SOW 01;06;20;23 - Pushing on the case for change

When it comes to SoW, who should be involved and how does procurement ensure everyone is adding value? With Alan Withers, Senior Procurement Manager, Telent 00;08;56;18 - Overcoming legacy attitudes and pushing for transformation 00;17;55;22 - Procurement's broader understanding of the business 00;21;55;19 - Driving value from inside and outside the business 00;25;34;25 - Measuring savings versus value 00;30;25;02 - Driving improvements in areas of comfort 00;37;44;23 - Applying procurement's expertise to services 00;45;15;02 - Managing services with traditional procurement technology

Using the right mix of technology to deliver an effective extended workforce strategy With Alex Farr, EW Scope 00;00;00;00 - The evolution of extended workforce software over the last 20 years 00;10;10;02 - Defining the extended workforce 00;14;20;17 - Current approach to extended workforce management within most organisations 00;20;30;23 - The entry point to accessing workforce specific software solutions 00;37;51;10 - How can organisations build a tech stack to include all channels effectively? 00;45;36;18 - Management and measurement across difference workforce channels 00;57;20;08 - Miscategorisation in workforce tech 01;03;21;07 - Reality versus expectations in extended workforce solutions

When it comes to SoW, who should be involved and how does procurement ensure everyone is adding value? With Christine Stolz, ABC Supply Co. Inc. 00;18;05;20 - Who is involved in the initiation of an SOW 00;27;22;24 - The importance of good supplier relationships 00;39;17;07 - How to manage accountability for scoping and change requests 00;48;38;14 - Ensuring delivery matches the requirement 00;56;36;04 - Should legal terms sit in the MSA or the SOW?

How organisations can improve their SOW management maturity by leaning on the expertise of an MSP. With Sana Ali, Services Procurement SME, TAPFIN 00;11;16;07 - The different service levels in managing SOW spend 00;23;28;13 - The second level of maturity in SOW management 00;28;39;03 - The third level of service maturity 00;36;11;06 - First-generation vs second-generation maturity 00;48;57;02 - How does an MSP SOW service affect in-house procurement roles?

The beauty of procurement’s exposure to the wider business and tying this understanding in to systems, process and policy With Matt Mehler, Owner, PROcurement Solutions 00:03:00 - Taking learnings from the sports world into procurement 00:10:20 - Procurement taking the lead from clear company strategy 00:16:34 - Did the experience of Covid-19 change the perception of procurement 00:18:45 - The emphasis on supplier relationships 00:23:15 - Observations on the maturity and investment in procurement functions 00:31:00 - Moving to outcome based services and doing more with less 00:37:00 - Procurement's relationship with generative AI 00:40:20 - Technology's importance in attracting new talent to procurement 00:44:30 - Addressing the complexity of complex services with technology 00:48:40 - Where is the balance between sourcing and the downstream project? 00:51:10 - Procurement's responsibility for project delive

How you can use consistent, detailed analytics to understand the value of outcome-based services. With Chris Radvansky, Principal, Rad Consultants 00:05:30 - Using transactional data in understanding the extended workforce 00:08:45 - The problems with SOW data 00:15:00 - SOW data is complex but there are common threads 00:20:00 - Can SOW data be compared to broader staff-augmentation data? 00:26:30 - Regulatory confusion between staff-aug and SOW 00:32:00 - The drivers towards outcome-based SOW 00:37:00 - Adoption of procurement tech designed for SOW 00:42:00 - Hyperspecialisation and AI 00:48:00 - Using GPTs for SOW analytics 00:52:30 - How to get granular with outcome-based data 00:56:45 - The cross-over from SOW into contingent workforce 01:02:50 - Tighening up how SOW is managed

Exploring the trends in technology, user experience and leadership and their impact on procurement's digital transformation. With Amanda Prochaska, Founder, Wonder Services 00:00:00 - Procurement's role in change and tech deployments and user adoption 00:09:00 - The current patterns and trends in digital transformation 00:17:20 - How are procurement going to get closer to stakeholders 00:28:15 - Where does the data stored across systems converge? 00:35:00 - Measuring performance and contract lifecycle management 00:38:30 - The process vs technology balance 00:45:20 - The challenges business face when tackling transformation 00:56:45 - Measuring procurement's impact

Adoption of services Procurement or statement of work as part of broader contingent workforce programs and the approaches taken by MSPs in delivering these services. With With Mickey Pelletier, founder, CWM Strategies 00:00:00 - The changing, expanding scope of contingent workforce programs 00:11:00 - The various approaches to SoW as part of CWS 00:16:40 - Identifying, defining and classifying outcome based work 00:26:00 - MSPs' value in solving the messy areas of SoW 00:35:30 - The complexity of the statement of work life cycle 00:39:40 - Getting stuck in a worker tracking mentality 00:51:00 - Prioritising solving the outcome-based work problem with a long-term view 00:59:25 - Convincing the C-Suite to prioritise SoW and CWS 01:05:00 - Simplifying the change-management process when adopting outcome-based work 01:12:05 - Outsourcing SoW management to an MSP 01:17:30 - What are the changes needed in the wider procurement tech ecosystem 01:22:15 - Challenging the charging models of MSPs and technologies 01:32:40 - MSP selling SoW solutions to clients 01:36:00 - Thoughts on the industry

Exploring the practical lessons from the journey from an integrated suite to best of breed technology. With Pedro Berrocoso, Senior Advisor, AccelerIQ 00:00:00 - The evolution of supply chain and procurement technology 00:11:00 - Tech at the emergence of the procurement function 00:17:20 - Is generative AI the next step-change in procurement technology? 00:22:55 - Addressing the needs of complex services in e-procurement 00:31:30 - Owning the complex services problem 00:37:00 - Pricing intangibles 00:42:10 - Understanding if you're getting the value you paid for 00:46:30 - The role of procurement excellence 00:51:50 - Do integrated suites make sense for all organisations? 00:59:00 - The temptation for best-of-breed solutions to becoming too broad 01:10:40 - Where can procurement best leverage generative AI and large language models

Learnings from outsourcing the management of services procurement to managed service providers. With Mick Field, Global VP Services Procurement, Outsourced MSP Provision 00:00:00 - Expertise in expanding a global MSP service procurement provision 00:06:00 - The magic of procurement strategy against capability and capacity 00:11:45 - Why do organisations outsource services procurement to MSPs? 00:22:00 - Understanding services procurement beyond the PO 00:33:30 - Aggregating value through the procurement process 00:42:00 - How are organisations approaching MSPs to deliver service procurement programs? 00:48:10 - Aligning the recruitment and procurement relationship between the MSP and the organisation 00:58:00 - Pre and post contract processes challenges and solutions 01:01:15 - The importance of work tracking when buying outcomes 01:09:30 - How has the MSP service procurement provision changed over time

How to approach procuretech in the digital transformation in procurement With Vincent Teyssier, Partner for the Digital Transformation and ProcureTech practices, Devolut 00:00:00 - The core skills of building trust and relationships in procurement 00:07:05 - Procurement's access to internal and external data 00:13:35 - Communication skills and personality types in procurement teams 00:16:45 - Comparing the maturity of the procuretech with other disciplines 00:26:15 - When choosing a solution, start with the process 00:29:20 - User centric design in procurement technology 00:37:30 - Hard vs soft savings in spend management and delivering ROI 00:46:20 - Comparing in-house procurement and consultancy experiences 00:53:10 - Addressing what works as well as what doesn't in driving change 00:55:00 - Collaboration with different functions in value creation 00:58:00 - AI in procurement

Navigating the journey and extracting the value from procurement transformation With Nick Jenkinson, Managing Director, Verto Solutions 00:05:30 - Aligning tactical and strategic activities in transformation 00:11:40 - Influences and experiences from transformation in multiple industries 00:26:20 - Balancing the people and technology elements in transformation 00:34:00 - Procurement's influence on an organisation 00:37:00 - Perceptions on risk, complexity and delivering value 00:45:10 - Driving tech adoption in a complicated technology landscape 00:57:50 - Discovering new technology solutions 01:07:20 - Observations on procurement excellence 01:10:30 - How is data going to change procurement Watch the full conversation - https://www.zivio.com/resources/digital-procurement-transformation-navigating-the-journey-for-maximum-value-creation

Communication and how procurement can benefit from the art of telling stories With With Simon Geale, EVP Procurement, Proxima 00:00:00 - Best of breed technology's lesson from putting monkeys in space 00:07:45 - Diversity of talent in procurement 00:17:30 - Why do most procurement transformations fail 00:28:00 - Story telling in tech adoption 00:37:50 - Aligning procurement to the business' strategy 00:44:40 - Building trust in supplier & stakeholder relationships 00:48:00 - Having something to say at the top table 01:01:00 - Preparing the story before you tell it 01:07:10 - Visualising a successful outcome 01:13:00 - Exciting trends in procurement

How and why does innovation happen – how can it be encouraged? With Tom Eveleigh, Strategic Category Manager, Mitie 00:00:00 - Innovation and different contracting models 00:14:20 - Definitions of services 00:22:00 - How does innovation happen between buyer and supplier? 00:28:15 - Exploring the pros and cons of time & materials contracting 00:37:30 - The halfway house been T&M and outcome-based 00:48:20 - Aligning motivational factors during the contracting process 00:51:00 - Contract economics 01:05:00 - Measuring inputs, outputs and outcomes 01:16:30 - Innovation lives in S.P.A.C.E

Assessing performance, capacity and capability to take a true extended organisation approach With Harold Hendrickx, TransExecutive, Author of "How to purchase procurement" Purchase Harold's book on Amazon https://www.amazon.co.uk/How-Purchase-Procurement-professional-procurement-ebook/dp/B0BWXZD2TL 00:00:00 - Strategic learnings from a military background 00:16:15 - Differences in managing the supply chain 00:21:30 - How to measure impact when buying intangibles 00:29:40 - Tailoring a technology solution for people and process 00:33:20 - Starting with the outcome 00:45:30 - Stakeholder management and communication's role in alignment 01:01:15 - Building extended capacity and capability

How procurement can leverage new skills and talent outside their normal framework With Tony Moura, Deployment Manager, BAT 00:00:00 - From the F1 to manufacturing to procurement 00:05:40 - The key to effective procurement transformation 00:10:20 - Procurement's involvement in orchestrating transformation 00:15:05 - Adopting versus mandating technology 00:24:20 - Using engineering problem solving skills in procurement 00:31:00 - Relationship skills in building trust with suppliers 00:44:00 - True strategic supplier relationships 00:54:15 - Procurement's role in commercial strategy

Buying and contracting services is messy – why and what behaviours are at play? With Paras Sood, Partner, FP Consulting 00:00:00 - From procurement to procurement consultancy 00:11:45 - The evolution and maturity of procurement 00:21:50 - Is the buying and contracting of services messy? 00:28:30 - Buying services with outcome-based thinking 00:37:55 - Flow down and connecting contracts with strategy 00:44:00 - Buying behaviours 00:51:30 - Procurement's identity crisis 00:59:45 - Applying capability and capacity to category strategy 01:06:15 - Shaping operating models for strategic objectives

How can services-based organisations leverage procurement to drive more value for money? With Navid Amin, Head of Procurement, WSP Watch the conversation - https://www.zivio.com/resources/optimising-procurement-value-add-in-services-based-organisations

Learning from experiences in procurement transformation across industries, companies and categories. Watch the conversation - https://www.zivio.com/resources/making-digital-procurement-transformation-work

The challenges of digitalising complex service categories With Erik Hoek, Supply Chain & Procurement Consultant Watch the conversation - https://www.zivio.com/resources/centralising-procurement-transformation

When and for whom do best of breed tools make sense? And how can they add value within a wider tech stack?  With  Joël Collin-Demers, Consulting Principal, Pure Procurement Watch the full conversation - https://www.zivio.com/resources/best-of-breed-technology-in-complex-services-categories

What is procurement excellence and how can it impact the digital transformation of services procurement? With Gaurav Sharma, Procurement Excellence, MTN Watch the conversation - https://www.zivio.com/resources/procurement-excellence-and-digital-transformation-in-services-procurement

Where is the procurement function in its transformation journey? And what does its future look like? With Jason Pereira, Partner & Procurement Lead, John Lewis Watch the conversation - https://www.zivio.com/resources/the-impact-of-digital-transformation-and-creativity-on-the-future-role-of-procurement

Adapting to unexpected external forces and the considerations for selecting the right resourcing solution. With Jo Lindsay,Managing Director, Consulting & Client Engagement and Lee Gudgeon, Managing Director, Consultancy Services & Workforce Solutions from Reed Watch the full conversation - https://www.zivio.com/resources/responding-to-the-changing-landscape-finding-the-optimal-workforce-mix

With Georgina Jones from The Coop & Dugald McIntosh from GRAYCE Reality versus theory on workforce strategy – what works in practice and what do organisations need to commit to? Watch the conversation - https://www.zivio.com/resources/using-effective-workforce-categorisation-to-optimise-resource-decisions-and-business-outcomes