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CaseMatters: You made things worse

EPISODE · Apr 4, 2021 · 32 MIN

CaseMatters: You made things worse

from Dental Protection Australia · host Dental Protection

Building rapport establishes trust between you and your patient. But what happens if a patient leaves your surgery feeling confused, upset or even ridiculed? The Dental Protection team bring to life a real case, to consider why following a thorough consultation may leave your patient claiming, “You have made things worse”

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CaseMatters: You made things worse

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