Rethinking banking with AI: building an AI fluent culture

In this episode, Jaideep Prabhu speaks with Oscar Barlow, Head of AI Advocacy at Starling Bank, about how one of the UK’s leading digital banks is embedding AI across its organisation and customer experience. Oscar shares how Starling’s agile, technology-first culture has enabled rapid AI adoption, from AI champions and internal enablement programmes to customer-facing tools like spending intelligence and AI-powered scam detection. The conversation explores regulation, trust, AI fluency, agentic AI, and what the future of banking could look like as humans and AI increasingly work side by side. A fascinating discussion on innovation, culture, and the next era of financial services. Learn more about your ad choices. Visit podcastchoices.com/adchoices