Difficult Conversations: How to Discuss What Matters Most by Sheila Heen, Douglas Stone, Bruce Patton

Please visit https://thebookvoice.com/podcasts/1/audiobook/203259 to listen full audiobooks. Title: Difficult Conversations: How to Discuss What Matters Most Author: Sheila Heen, Douglas Stone, Bruce Patton Narrator: Douglas Stone Format: Abridged Audiobook Length: 5 hours 40 minutes Release date: July 5, 2000 Ratings: Ratings of Book: 3.47 of Total 87 Ratings of Narrator: 3.17 of Total 6 Genres: Communication Skills Publisher's Summary: Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong? Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.