E152 – Powering Remote Culture for a Team of 90+ (Leah Knobler, Help Scout)

In today's episode, we're reeling in another throwback episode, Joe's interview with Leah Knobler of Help Scout - a support tool and customer service platform used by customer-centric organizations around the world, from small businesses to high-growth startups and nonprofits.   Leah gives us several actionable nuggets about hiring, scaling, managing, and growing a remote team, a detailed overview of Help Scout's recruitment process, and diversifying a team of skills and talent.   Episode Resources: Help Scout Leah Knobler is on Twitter and LinkedIn Leave an Apple podcast review or binge-watch past episodes Send questions to [email protected] for the next Q&A pod Visit the WPMRR website   What to Listen For: 00:00 Intro 01:37 Welcome to the pod, Leah! 05:57 Help Desk Software is the main tool 07:17 Company growth from 24 people to 90 remote employees 12:38 Donut, Slack's teammate connection app 15:25 The evolution of Help Scout's recruitment process 23:07 From application screening to proposing an offer 25:31 Remote companies need to be transparent in all aspects 28:59 Excellent people need excellent pay 33:23 How to make sure you're hiring from a diverse set of background 43:04 What can small companies do to start recruiting diverse candidates 47:31 Find Leah online!