ENCORE: Accountability To Improve Sales Success with Connie Whitman (episode 365)

Accountability To Improve Sales Success with Connie Whitman (episode 365) "Accountability, the ability of people to understand what is expected of them, exercise authority, and take responsibility for delivering results, is an important dimension of organizational health." – Michael Bazigos    What does accountability mean to you? I remember my first client from 25 years ago. We were creating a dynamic client journey culture focusing on being a community partner, new business development, and career growth within the company.   After 2 years of working to build this culture, we were approaching the end of my work with them. During the two years, we created rinse-and-repeat sales and business development processes. We implemented tools to measure and reports for leaders to evaluate and leverage for effective coaching conversations.   I met with the COO to discuss how he could continue to support the momentum and changes we had made in his marketplace using clear goals, coaching, and other measurements that his managers had embraced and loved using.  He looked at me and said, "Well, I'm not going to assign goals because then we become pushy salespeople versus customer service." Listen to the show to see how my crazy story ends!   YouTube: https://youtu.be/8eneJeqMWf0   About Connie Whitman: Known for her high-energy, passionate, heart-centered, and enthusiastic approach to sales, teaching, and coaching, Connie Whitman has been the CEO of Changing the Sales Game for 25+ years, helping business owners, leaders, and sales teams build powerhouse organizations.   Connie is a four-time #1 International Best-Selling author, including her book ESP (Easy Sales Process): 7-Steps to Sales Success, speaker, and podcast host.  Her inspired teaching, transformational tools, and content ensure business owners and salespeople grow their revenue streams through enhanced communication skills.   She is thrilled to share inspiring content on her international podcasts "Changing the Sales Game" and "Enlightenment of Change."   How to Get In Touch with Connie Whitman: Email:  [email protected] Website:  https://changingthesalesgame.com Communication Style Assessment (CSA)™:  https://changingthesalesgame.com/communication-style-assessment/   Stalk me online! LinkTree: https://linktr.ee/conniewhitman   Subscribe to the Enlightenment of Change podcast on your favorite podcast streaming service or YouTube.  New episodes are posted every week. Listen to Connie dive into new sales and business topics or problems you may have.