Ep 38 | Grant Dutton
Episode 38 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 38 | Grant Dutton" was published on November 14, 2025 and runs 18 minutes.
November 14, 2025 ·18m · Mastering CS: Candid Leader Insights
Summary
In this episode, Irina Cismas, Head of Marketing at Custify, sits down with Grant Dutton, VP of Customer Success at Submittable. They discuss building exceptional CS teams, driving customer retention through proactive strategies, and integrating teams after acquisitions — offering valuable lessons for anyone passionate about customer success.What You’ll Learn:☑️ How to transition from reactive to proactive customer success strategies☑️ The key steps to building and structuring an effective CS team☑️ The importance of internal alignment for a seamless customer journey☑️ How to leverage technology and data to improve CS performance☑️ Insights into managing team integration during mergers and acquisitions☑️ Predictions for the future of customer success in 2025----With Custify, you can:☑️ automate daily tasks through Playbooks☑️ build individual customer #HealthScores☑️ create customer segments☑️ improve your customer communication strategy ☑️ streamline your onboarding process☑️ track customers’ journeys every step of the way☑️ get a 360 view of their progressWant to do great things with your customer success initiative? Keep in touch with us below:Custify WebsiteLinkedInTwitterFacebookContact Us
Episode Description
In this episode, Irina Cismas, Head of Marketing at Custify, sits down with Grant Dutton, VP of Customer Success at Submittable. They discuss building exceptional CS teams, driving customer retention through proactive strategies, and integrating teams after acquisitions — offering valuable lessons for anyone passionate about customer success.
What You’ll Learn:
☑️ How to transition from reactive to proactive customer success strategies
☑️ The key steps to building and structuring an effective CS team
☑️ The importance of internal alignment for a seamless customer journey
☑️ How to leverage technology and data to improve CS performance
☑️ Insights into managing team integration during mergers and acquisitions
☑️ Predictions for the future of customer success in 2025
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
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