Ep 39 | Jeroen Kuiper

Episode 39 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 39 | Jeroen Kuiper" was published on November 15, 2025 and runs 28 minutes.

November 15, 2025 ·28m · Mastering CS: Candid Leader Insights

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Summary

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Jeroen Kuiper, Director of Customer Success at OpenUp, to discuss his journey in CS, leadership lessons, and how to maintain a customer-first mindset while scaling teams and processes.What You’ll Learn:☑️ How past experiences impacted customer success☑️ How to scale and grow the business☑️ How to keep a customer-centric culture while scaling☑️ How to structure your team for success----With Custify, you can:☑️ automate daily tasks through Playbooks☑️ build individual customer #HealthScores☑️ create customer segments☑️ improve your customer communication strategy ☑️ streamline your onboarding process☑️ track customers’ journeys every step of the way☑️ get a 360 view of their progressWant to do great things with your customer success initiative? Keep in touch with us below:⁠⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us⁠

Episode Description

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Jeroen Kuiper, Director of Customer Success at OpenUp, to discuss his journey in CS, leadership lessons, and how to maintain a customer-first mindset while scaling teams and processes.

What You’ll Learn:
☑️ How past experiences impacted customer success

☑️ How to scale and grow the business

☑️ How to keep a customer-centric culture while scaling

☑️ How to structure your team for success

----

With Custify, you can:

☑️ automate daily tasks through Playbooks

☑️ build individual customer #HealthScores

☑️ create customer segments

☑️ improve your customer communication strategy

☑️ streamline your onboarding process

☑️ track customers’ journeys every step of the way

☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

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