Ep. 74 - Mastering Customer Journeys & Career Balance w/ Sabina Pons

Welcome to another insightful episode of the Professional Services Pursuit podcast! Join our host, Banoo, as she dives deep into the professional services industry with Sabina Pons, Managing Director at Growth Molecules and co-author of the book “Pressing On As a Tech Mom”. This episode is packed with expert advice on creating seamless customer journeys, overcoming challenges in professional services, and balancing career with personal life.Key topics covered include:How to craft a cohesive, scalable customer program that ensures a remarkable customer experience from start to finish The common challenges companies face in making the customer journey seamless and how to overcome themThe importance of data governance and technology IntegrationSabina’s career journey, the importance of mentorship, and how supportive leadership can significantly impact job satisfactionInsights from Sabina’s bookThe first listener to email us at [email protected] will win a free 55-minute consulting session with Sabina. Tap into her extensive customer success leadership expertise and learn how to turn your CS Org into a profit-center for your business. And if you would like to check out her book, it is available on Amazon here. Hosted on Acast. See acast.com/privacy for more information.