Ep 9 | Sadie Shepard

Episode 9 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 9 | Sadie Shepard" was published on March 6, 2024 and runs 46 minutes.

March 6, 2024 ·46m · Mastering CS: Candid Leader Insights

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Summary

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas welcomes Sadie Shepard, Advisor and Owner at SADESHEP. Let’s discover Sadie’s journey in marketing, sales, and customer success. What you’ll learn: - Ways to enhance customer experience - Key elements of a successful business - How to handle difficult customers - The challenges of improving CS processes - How to choose the right tools for CS - How to build a case for a customer success platform - How to handle unexpected career challenges ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠Custify Website⁠⁠ ⁠⁠LinkedIn⁠⁠ ⁠⁠Twitter⁠⁠ ⁠Facebook⁠ ⁠Contact Us⁠

Episode Description

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas welcomes Sadie Shepard, Advisor and Owner at SADESHEP. Let’s discover Sadie’s journey in marketing, sales, and customer success. What you’ll learn: - Ways to enhance customer experience - Key elements of a successful business - How to handle difficult customers - The challenges of improving CS processes - How to choose the right tools for CS - How to build a case for a customer success platform - How to handle unexpected career challenges

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With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: