Ep. 9 - Task Mining

Episode 9 of the What's Your Baseline? Enterprise Architecture & Business Process Management Demystified podcast, hosted by Roland Woldt / J-M Erlendson, titled "Ep. 9 - Task Mining" was published on November 8, 2021 and runs 59 minutes.

November 8, 2021 ·59m · What's Your Baseline? Enterprise Architecture & Business Process Management Demystified

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Summary

This episode is a "semi follow-up" to the last episode, where we talked about Process Mining - today's topic is Task Mining (aka Robotics Process Discovery). Task Mining will bring clarity into what your users do on a procedure level, and can give insights into what might cause a "spike" in your analysis, or fill the holes that you might have in a discovered / mined process (for example when there are manual steps or steps in a system that does not create a log file). In this episode we spoke about the following topics: What is task mining (vs. process mining)? What is the information that one gets from task mining? How to handle procedure-level in models The "Big Brother" fear that comes with task mining, and how this is mitigated Benefits of task mining Steps to a useful application of task mining (how to get to a good analysis) Hybridized setup of process and task mining - 5 steps to follow Velocity and throughput analysis (frequencies and times) as a way to identify improvement and (RPA) automation opportunities What/if analysis in a process/task mining tool vs. (proper) simulation in an architecture tool Technical integration of task and process mining tools; benefits of using BPMN in mining scenarios Experiences from a client project Please reach out to us by either sending an email to [email protected] or leaving us a voice message by clicking here. The  full show notes, including graphics, further links, credits, and transcript, are available at whatsyourbaseline.com/episode9.

Episode Description

This episode is a "semi follow-up" to the last episode, where we talked about Process Mining - today's topic is Task Mining (aka Robotics Process Discovery).

Task Mining will bring clarity into what your users do on a procedure level, and can give insights into what might cause a "spike" in your analysis, or fill the holes that you might have in a discovered / mined process (for example when there are manual steps or steps in a system that does not create a log file).

In this episode we spoke about the following topics:

What is task mining (vs. process mining)? What is the information that one gets from task mining?
How to handle procedure-level in models
The "Big Brother" fear that comes with task mining, and how this is mitigated
Benefits of task mining
Steps to a useful application of task mining (how to get to a good analysis)
Hybridized setup of process and task mining - 5 steps to follow
Velocity and throughput analysis (frequencies and times) as a way to identify improvement and (RPA) automation opportunities
What/if analysis in a process/task mining tool vs. (proper) simulation in an architecture tool
Technical integration of task and process mining tools; benefits of using BPMN in mining scenarios
Experiences from a client project