EPISODE · May 8, 2025 · 32 MIN

Ep. 92 - Operationalizing AI: Beyond the Buzz w/ David DeWolf

from The Professional Services Pursuit

In this episode, Banoo sits down with David DeWolf, President and CEO of Knownwell, to talk about what it really takes to move from AI experimentation to AI-powered transformation. With 75% of firms now supporting GenAI (per the 2025 SPI Maturity Benchmark report), the question isn't if—it's how you adopt it in a way that drives real results.David shares battle-tested insights and how Knownwell is helping service firms operationalize AI to strengthen relationships, prevent churn, and work smarter at every level. Here’s what you’ll learn:Why every relationship-driven firm needs a rock-solid operating model before layering on AI.How AI becomes your “Iron Man suit”—amplifying consultants with real-time sentiment and risk detection.Why the future of insight is natural information, not rigid data models.How businesses of the future will improve retention and growth over time.The winning formula: empower individuals from the ground up while transforming your operating model from the top down.Want more insights from David? Discover Knownwell and check out his podcast, AI knowhow. Hosted on Acast. See acast.com/privacy for more information.