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Folge 2: Voicebots – Eine Bereicherung für den Kundenservice?

EPISODE · Mar 17, 2026 · 11 MIN

Folge 2: Voicebots – Eine Bereicherung für den Kundenservice?

from Bot or Not · host BearingPoint

Gast dieser Episode: Anton Barea, Partnermanager Parloa GmbH WebsiteLinkedInKontakt Melissa: Melissa Kröner, BearingPoint LinkedInKrasse Zahlen aus der Episode: 10.000-20.000 Euro Kosten pro Agent-Wechsel 300% Anstieg arbeitsuchender Call Center Agents 1.900 Euro Einstiegsgehalt für Call Center Agents 220 Mio. Dollar Investment für Parloa (Mai 2025) 85% der Anfragen sind automatisierbar Erwähnte Unternehmen: Parloa (Berliner Unicorn, Milliarden-Bewertung) KINOVA (Parloa-Partner) Diverse Contact Center Studien (Calabrio, injixo) 

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Folge 2: Voicebots – Eine Bereicherung für den Kundenservice?

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