From Ultra-Orthodox to CX Guru: Eli Weiss's Unconventional Journey

Episode OverviewIn this episode, host Rabah welcomes Eli Weiss, a prominent figure in customer experience and retention within the startup ecosystem. They explore Eli's unconventional career journey, from his early life in an ultra-orthodox family to his rise in the tech and e-commerce sectors. The conversation delves into the importance of understanding personal challenges, the dynamics of startup culture, and the evolution of customer experience roles.Key Topics DiscussedPersonal Background: Eli shares his upbringing as one of ten children in a non-traditional environment, emphasizing how it shaped his understanding of people and relationships.Career Trajectory: The discussion covers Eli's transition from customer service to leading customer experience in startups, including his experiences at Nugs, Ollipop, and Jones Road.Defining Success: Eli reflects on what he values in his career, including working with smart people, tackling challenging problems, and having fun in the workplace.Existential Reflections: The conversation touches on Eli's midlife crisis in his career, prompting a reevaluation of his goals and what truly motivates him.Industry Insights: Eli and Rabah discuss the differences between D2C and B2B SaaS environments, highlighting the challenges and opportunities in each sector.Advice for Young Professionals: Eli offers insights for those starting their careers, stressing the importance of finding the right fit and the value of creating content to express ideas.Notable Quotes"It's almost important to know what you don't like than what you do like.""I want to work with people that are insanely smart. I want to feel like the dumbest person in every meeting."