Live From HIMSS 2023: The Tech Tools Boosting Veteran Experience
An episode of the HealthCast podcast, hosted by GovCIO Media & Research, titled "Live From HIMSS 2023: The Tech Tools Boosting Veteran Experience" was published on April 18, 2023 and runs 19 minutes.
April 18, 2023 ·19m · HealthCast
Episode Description
The Veterans Experience Office is developing new strategies to leverage data and technology to be the leading customer experience organization in government. The office's Executive Director of Multi-Channel Technology Nathan Sanfilippo joined us live from HIMSS 2023 in Chicago to explain the evolution of new tools and services like the VA: Health and Benefits mobile application and upcoming voicebot pilot, which incorporates human-centered design principles to meet the veteran where they are.