Mastering Upselling in Hospitality & Creating Unforgettable Guest Experiences - Erik Tengen, Oaky

Ready to master the art of upselling in the hospitality industry and create extraordinary guest experiences? Join us as we chat with Erik Tengen, co-founder and CEO of Oaky, an upselling software platform, who shares his wealth of knowledge on understanding what your guests want and offering it to them proactively, smoothly, and in a relevant way. Eric also provides valuable advice on evaluating and implementing technology in your hospitality business, emphasizing the need for a dedicated champion to drive the product and ensure success.Listen closely for an inspiring success story from one of Oaky's clients, Radisson Hotels, who quickly and effectively onboarded their technology. Erik discusses the importance of breaking down departmental barriers, fostering collaboration to maximize upselling potential, and understanding your ideal customer profile.Discover how to leverage partnerships with AI companies and revenue management systems to maximize dynamic pricing through Oaky, creating an attractive whole product for your customers while still focusing on the upsell. Links:Follow Erik on LinkedInLearn more about OakyListen to the Oaky podcast on Spotify A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands