EPISODE · Feb 21, 2026 · 12 MIN

Memberships: Your February Funk Solution

from Build Your Salon with Phil Jackson · host Build Your Salon with Phil Jackson

Take a look at next week's diary. Still seeing gaps? That's hope as a business model. You're hoping clients will rebook, hoping they'll spend enough, hoping March will be better. Today: The opposite of hope. Memberships for predictable income, loyal clients, and better cashflow.In this episode, Phil Jackson (the "Queen of Memberships") walks you through how to start salon memberships without overwhelming yourself. After 10 years teaching memberships, Phil knows what works.What You'll Learn:Why hope is killing your FebruaryMemberships vs. subscriptions (and when to use each)How memberships create predictable incomeWhy membership clients have 95-100% retentionHow to start with ONE serviceWho to target (your 7s and 8s, not your 10s)The Two Types:Memberships (Unlimited)Pay monthly, unlimited useWorks for: Hair services, waxingNot for: Services with no natural limitSubscriptions (Defined)Pay monthly, specific allocationWorks for: Beauty, holistic, aestheticsExample: £90/month = 1 luxury facialThe Three Benefits:1. Predictable Income20 members × £50 = £1,000 guaranteedPhil's business: Memberships cover ALL fixed costsPlan, breathe, sleep easier2. Loyal ClientsRetention: 95-100% (vs. 60-70% regular)Don't ghost in FebruaryCommitted, organized, not shopping around3. Stand OutStill relatively unusualValue, consistency, convenience (not discounting)How to Start:Step 1: ONE ServiceMost popular, already profitable, ongoing12-month ideal (6 months works, avoid 3)Step 2: Target Right ClientsYour 7s and 8s (not best, not worst)Good clients who could be amazingStep 3: Make EasyDirect debits/recurring cardsGift options (Black Friday, Mother's Day)Step 4: DeliverTreat as best clientsExtras, bonuses, specialWhat NOT to Do:Discount clubToo many tiersServices people don't wantLaunch unlimited (sell 10 first)