Paul Lasserre on AI & Customer Experience - Episode #7

In this episode, Seth and Chris talk with Paul Lasserre about his experience developing applied AI applications. Highlights:4:15 Link between AI and chasing pirates in the Navy7:00 On getting into customer experience as a ML problem10:00 On the challenges of internally selling new ideas15:00 On measuring success18:30 On rules vs machine learning26:30 Creating a better customer experience28:00 On leaving Genesys and moving to AWS 35:30 How to give people the support they want42:00 What he's working on now and what's nextContact Paul:https://www.linkedin.com/in/paul-lasserre/Thanks to our sponsors:Earley Information ScienceCMSWireMarketing AI InstituteThanks to our sponsors:VKTREarley Information ScienceAI Powered Enterprise Book