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Strategies for Managing Front Office Costs – MP4

EPISODE · Jun 12, 2009 · 15 MIN

Strategies for Managing Front Office Costs – MP4

from Accenture Management Consulting Podcast Series · host Robert Wollan

In this podcast, Robert Wollan, Accenture’s Customer Relationship Management lead for North America, is up front about front-office imperatives, choices and challenges. His principal point is the need for, and potential of, customer centric cost management: culling the noise, politics and personalities from the front-office equation and putting the focus squarely on what customers value.

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Strategies for Managing Front Office Costs – MP4

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