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The 72% eCommerce Gap: Why Your Customers Feel Disconnected

EPISODE · Sep 2, 2024 · 9 MIN

The 72% eCommerce Gap: Why Your Customers Feel Disconnected

from The Customer Commerce Podcast · host StoreConnect

In this 'espresso' episode, David Brier delves into the surprising disconnect between CEOs and customers when it comes to delivering a superior customer experience. While 80% of CEOs believe they provide top-notch service, only 8% of customers agree. David discusses the importance of making customers feel valued and empowered, highlighting the dangers of over-relying on automation and efficiency, which can strip away the human connection and leave a business feeling soulless. Learn how to create joyful interactions that truly bond customers to your brand. Sponsored by ⁠StoreConnect Share your ⁠Real CUSStomer experience HERE

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The 72% eCommerce Gap: Why Your Customers Feel Disconnected

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