The CX Files #21 - Stacy Justino

How do you NOT prove the ROI of your customer support team? By not speaking the language of the finance department (management's best friend).Recently I talked with Stacy Justino, Product Support Manager at Petdesk and she explained exactly how to get from cost center to value driver for the entire business.In this episode Stacy breaks down:The one skill to look for when hiring in a world flooded with AIHow you can turn L1 / Frontline staff into influence for your product/service  roadmap How knowledge management culture at your team drives AI and self-service results.Stacy Justino is a veteran support leader with years of experience at companies like PetDesk, Wistia and as a mentor in the Support Driven community. She is also an expert in leveraging new technology and building high-impact support teams.-----Search "Helpfeel EN" on Google to learn how your business can solve self-service in 30 days with Helpfeel's customer support AI platform and managed AI optimization service.#CX #CXai #customerexperience #customersupport #leadership #podcast #businesspodcast