The CX Files #30 - Andrew Carothers

Listen to learn:- Why it took three years to break down data silos for support at Cisco Systems and how to avoid that mistake.- The transition of AI from its teenage years to a college-educated, mature business function.- How to move beyond case deflection and start measuring the financial impact of CX in dollars and euros.- The tire sensor analogy: How to use data to solve problems before the customer even feels the friction.- Why CX should be the central core of your organization rather than a siloed department.Andrew Carothers is a 12-time International CX Award winner and a co-founder of the Cisco Systems customer experience organization. With a background at Autodesk and a seat on the board for the University of San Francisco’s strategic AI program, Andrew is one of the leading voices in digital customer success and AI implementation.---Give your customers AI support with 95% first response accuracy. Get full AI optimization done for you, with clear gaps closed and improvement actions ready for your team in just 30 minutes a month. Visit https://en.helpfeel.com to learn more.