Top 9 Things the Top 1% Practices Do

The Bulletproof Dental Podcast Episode 388 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak GUEST: Erika Pusillo, DAADOM DESCRIPTION Erica Pusillo joins Peter and Craig to discuss the critical metrics that drive success in dental practices. They explore key metrics, focusing on reappointment rates, the importance of collections matching production, and the balance between retaining existing patients versus attracting new ones. They emphasize the need for customized financial insights through P&L statements and the value of investing in team training and development. The discussion also highlights the significance of setting realistic goals and the journey of continuous learning in the dental field. TAKEAWAYS Metrics are essential for understanding the health of a dental practice. New patient acquisition costs can vary significantly based on various factors. Production per visit is a key indicator of practice performance. Team metrics should be transparent and accessible to all members. Retention rates are often overlooked but are crucial for practice growth. Understanding the philosophy of care is vital for dental practices. Regular check-ins and discussions about metrics can improve team performance. Awareness of financial metrics can lead to better decision-making in practices. Reappointment rates are crucial for practice success.. High-performing practices focus on specific areas of expertise. Customizing P&L statements can reveal important insights. Investing in team training yields significant ROI. Setting achievable goals helps maintain team motivation. CHAPTERS 00:00 Introduction to Erica and Her Expertise 03:03 The Importance of Metrics in Dental Practices 05:58 Understanding New Patient Acquisition Costs 11:48 Production Per Visit: Key Metrics for Success 16:10 The Role of Team Metrics and Transparency 22:07 The Impact of Retention Rates on Practice Growth 32:27 Understanding Reappointment Rates 35:04 The Importance of Collections and Production 42:25 High-Performing Practices and Their Focus 48:20 Customizing Your P&L for Better Insights 54:14 The Journey of Learning and Growth REFERENCES Bulletproof Summit Bulletproof Mastermind