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What Month Do I Count Churn?

EPISODE · Oct 6, 2023 · 2 MIN

What Month Do I Count Churn?

from SaaS Metrics School · host Ben Murray

In episode #85, I address churn tracking. Finance and Customer Success like to track churn dates differently. - What is churn? When the customer completely leaves us. - How finance tracks churn - How Customer Success tracks churn Subscribe to Ben’s SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page SaaS Metrics courses here: https://www.thesaasacademy.com/ Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray

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What Month Do I Count Churn?

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