WYB Shorts 7 - Process empathy

An episode of the What's Your Baseline? Enterprise Architecture & Business Process Management Demystified podcast, hosted by Roland Woldt / J-M Erlendson, titled "WYB Shorts 7 - Process empathy" was published on June 20, 2022 and runs 14 minutes.

June 20, 2022 ·14m · What's Your Baseline? Enterprise Architecture & Business Process Management Demystified

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Summary

People. For better or worse a lot of the topics in EA and BPM center around people. These are the reasons why we do things (customers who pay for our goods and services), who does the work (employees and partners), or why processes and architectures even exist in the first place. In this What's Your Baseline Shorts, we are talking about process empathy: What does it take to facilitate the development of a human-centric process model? What kinds of things should you think about, and when in the process?  What does it mean to have people-focused processes? What are Customer Journeys?  How can we use the methodology of Customer Journey Mapping to make more human-sustainable processes? Please reach out to us by either sending an email to [email protected] or leaving us a voice message by clicking here.

Episode Description

People.

For better or worse a lot of the topics in EA and BPM center around people. These are the reasons why we do things (customers who pay for our goods and services), who does the work (employees and partners), or why processes and architectures even exist in the first place.

In this What's Your Baseline Shorts, we are talking about process empathy:

What does it take to facilitate the development of a human-centric process model?
What kinds of things should you think about, and when in the process?
What does it mean to have people-focused processes?
What are Customer Journeys?
How can we use the methodology of Customer Journey Mapping to make more human-sustainable processes?

Please reach out to us by either sending an email to [email protected] or leaving us a voice message by clicking here.

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