“If the customer is not happy, you will give them a full…” — Hammer and Nails Podcast at 36:55
“If the customer is not happy, you will give them a full refund because their happiness is paramount. And that's the guy that really believes in what he's doing. Right. Because when you're happy, you'll tell your friends about him. And that's how he's going to grow the business. You got nothing to lose, really.…”
0:00
1:34:34