“listen to them, give an awful lot of empathy because…” — Airing Pain at 14:19
“listen to them, give an awful lot of empathy because they're all trained and qualified counsellors. So that is in itself, for somebody who's lived with pain for a long time, they haven't been able to talk to their doctors or their family even about it, they're listened to. But more importantly, they're believed. Joe…”
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