“Don't guess. Don't say, well, I think this is going to...…” — Online Success Journey at 20:18
“Don't guess. Don't say, well, I think this is going to... No, you've got to know the characters that are in the negotiation and what motivates them. You've got to learn about their minds, how they think, and when they're faking it, and when they're serious. And be fully empathically in the moment all the time with…”
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