“responding late may mean that you don't do it. So I'll…” — Acquired at 19:52
“responding late may mean that you don't do it. So I'll give you some examples. So Netflix versus Blockbuster. Late fees. Yeah, yeah, yeah, late fees. So late fees accounted for half of Blockbuster's income. Netflix said we're not doing it. And Blockbuster eventually mimicked Netflix. And who knows? But my suspicion…”
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