“And also in the early days, one of the bigger challenges…” — Software Engineering Daily at 25:15
“And also in the early days, one of the bigger challenges to customer service was that people would call in and say, ah, and complain about something. And then the customer service agents would say like, yeah, but that's not by Amazon. That's by a third party. People go, no, no, no, no, no, no. I bought this on…”
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