“The pain is not felt by them. It's about by their support…” — The Pragmatic Engineer at 1:00:52
“The pain is not felt by them. It's about by their support team. The support team deals with angry people and the support team fixes things mainly for them. And the engineering and product team are like, you know, hey, we did it. We should have the future and they don't realize that there's”
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