“all looking at each other like, oh, what's the right…” — Acquired at 1:09:49
“all looking at each other like, oh, what's the right protocol for this? Like, who's on the line? What do we need to do? What are the steps? And it's all about the way that you feel in that moment and a really beautiful writing style and a pretty good actual means of dealing with escalation like this and…”
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1:08:15