“Bingo. Like, if the workflow changes, my hard-earned…” — Geeks, Geezers, and Googlization Show at 7:03
“Bingo. Like, if the workflow changes, my hard-earned expertise is suddenly reset to zero. And nobody wants that. Nobody. And that biological craving for certainty, it scales up into our institutions. Corporations build these massive hierarchies, credentialing systems, operational models, all based on the assumption…”
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