“Very big morale problems, division within the agency, lack…” — Cato Audio at 58:17
“Very big morale problems, division within the agency, lack of direction. And to me, it was one of the reasons to tell that story in the book is I don't think we could have had the successful response we had to COVID if we had not immediately dealt with the morale problems and lack of direction at the agency. Because…”
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