“And number two was, what were your pet peeves about it?…” — Acquired at 22:12
“And number two was, what were your pet peeves about it? And I had two hypotheses going in. Hypothesis number one was that for Gmail, people were upset about how slow it had gotten, how it wasn't working properly offline, and how they had to use Gmail plugins to make it do the things that they wanted to do. And then…”
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