“The basement on entry-level work has risen in skill set.…” — Masters of Scale at 24:00
“The basement on entry-level work has risen in skill set. And so there isn't just this, all you have to be is a body sitting there answering the phone and running around with stuff. I think that you're asking this person to be more skilled. And with that comes more of the shape of a day that follows, you know, the…”
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